Senior Patient Recruitment Specialist

Flourish Research•Covina, CA

11h•$31 - $33•Onsite

About The Position

Flourish Research is seeking a motivated, talented, and creative Senior Patient Recruitment Specialist to support our Covina, California site. This role is crucial for effectively conducting phone screening interviews with potential study volunteers, determining their eligibility and willingness to participate in clinical trials based on study protocols. The specialist will also provide details on procedures, risks, and benefits as outlined in approved documents. This position requires adherence to Flourish SOPs, federal regulations, GCP, ICH, and IRB requirements, all while upholding Flourish Research's Core Values. The company emphasizes diversity, inclusion, and a supportive work environment, offering comprehensive benefits and growth opportunities.

Requirements

High School Diploma, or equivalent.
3+ years within the role, 5+ years, related experience (full/partial) within the research industry.
Experience specifically in patient recruitment.
Experience with outbound/inbound calling.
Excellent interpersonal skills, including written and verbal communications.
Good critical thinking and problem-solving skills.
Detail oriented, organized, self-motivated.
Ability to work independently and in a team.
Ability to stay on task and meet deadlines.
Professional and strong work ethic.
Excellent customer service and telephone skills.
Familiarity with medical terminology.
Ability to adapt and take on additional tasks as requested.
Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
Ability to drive and daily availability of an automobile.

Nice To Haves

A college degree preferred.
Understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
Assists with key initiatives/process improvements in the department.
Assists in developing and implementing process improvements.
Seeks out opportunities to help achieve department/company goals.
Assist in identifying and implementing process improvements.
Fosters relationships across teams.
Consistently accomplishes 80% of individual quarterly goals and objectives.
Assists with training and mentoring department new hires.
Demonstrates good critical thinking and decision-making skills.
Continually demonstrate core values.
Proficiency of skills set needed for the position.
Industry certified, as applicable by Flourish Research.

Responsibilities

Read, understand, and communicate expectations around protocol for specified patient visits and procedures.
Sit at a workstation for long periods of time, managing a continuous high volume of calls.
Be creative and diligent in recruiting qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor’s timeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.
Ensure that potential study participants are called, screened appropriately, and followed up with expeditiously to provide a timely response.
Function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
Enter medical history and demographic information taken from potential study volunteers into a computerized database.
Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
Make reminder phone calls for pre-screens and screens scheduled.
Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
Maintain confidentiality of study protocol information and Protected Health Information (PHI).
Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.
Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
Perform all duties in a safe and prudent manner.
Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, contract research organizations (CROs), IRBs, participants, nursing and medical staff members of various clinics, hospitals, and physician’s offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.
Additional duties assigned by management.