Senior Patient Financial Counselor - Cancer Institute

Providence • Issaquah, WA

2d

About The Position

The Senior Patient Financial Counselor is responsible for insurance and eligibility verifications and assessment of financial requirements of recommended treatments including, but not limited to, chemotherapy, radiation therapy, office visits, integrated supportive care services, and other cancer-related therapy or services. The Senior Patient Financial Counselor counsels the patient on insurance benefits, co-payments, and out of pocket expenses. The Senior Patient Financial Counselor is responsible for obtaining any required preauthorization for procedures, treatments, and admissions and is responsible for obtaining grants and drug assistance programs to support the patient's financial needs and provide access to care. This position is forward facing with patients and works collaboratively with referral coordinators, physicians, social work, nursing staff, pharmacy, and third-party payers. The Senior Patient Financial Counselors are held accountable for coordinating all aspects of the patient's financial roadmap. This includes working with insurance company medical directors and case managers to appeal denials and communicate the appeal process to internal providers and patients. This patient facing position requires empathy and tact in discussing sensitive financial issues related to the patient's procedure or treatment. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish First Hill and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Associate's Degree in accounting, business administration, or an equivalent combination of training and experience
• 2 years of prior background in a healthcare setting of billing, financial counseling, or financial advocacy
• Proficiency in medical terminology

Nice To Haves

• Bachelor's Degree in accounting, business administration, or related field

Responsibilities

• Insurance and eligibility verifications
• Assessment of financial requirements for recommended treatments
• Counseling patients on insurance benefits, co-payments, and out-of-pocket expenses
• Obtaining required preauthorization for procedures, treatments, and admissions
• Securing grants and drug assistance programs to support patient financial needs and access to care
• Coordinating all aspects of the patient's financial roadmap
• Working with insurance company medical directors and case managers to appeal denials
• Communicating the appeal process to internal providers and patients

Benefits

• Best-in-class benefits uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree