Senior Patient Experience Business Partner

Emory Healthcare•Tucker, GA

13d•Hybrid

About The Position

This role plays a key role in driving patient experience-focused improvement initiatives across the organization. This advanced-level position serves as a strategic partner to division and operating unit leadership teams to align patient experience improvement efforts to system and operating unit-level goals, operating plans and priorities. With a solid foundation in human-centered design strategies and performance improvement methodologies, this role partners with clinical and operations leaders to assess key patient experience metrics, assess drivers at the entity and department-level to support cross-functional teams with experience improvement and change management projects. The Senior Business Partner leverages human-centered design and patient experience evidence-based practices to independently manage moderate-to-complex projects to ensure optimal patient experience performance at the department and unit level and serves as a trusted and knowledgeable advisor on strategies to improve performance along key drivers.

Requirements

Bachelor's degree administration, industrial engineering, or public health
3-5 years of experience in process improvement or collective impact implementations.
Proficient in Process Improvement and/or Human-Centered Design methodologies with a demonstrated ability to apply these concepts in complex settings.
Strong analytical and statistical skills, with experience in data analysis tools such as Excel, Tableau, SaaS, PowerBI, or similar software.
Excellent project management skills with the ability to independently manage multiple projects and prioritize effectively.
Advanced communication and interpersonal skills, with experience presenting to leadership and cross-functional teams with strong skills in Microsoft Office Suite.
Leadership: Demonstrated ability to lead projects and collaborate effectively with cross-functional teams at all organizational levels.
Relationship Builder: Adept in building trust among a broad cross section of personalities and experiences to align around common goals.
Change Agent: Keen level of emotional intelligence to understand and overcome resistance from stakeholders to achieve buy-in and anticipate future needs to support hardwiring of practices.
Critical Thinking: Advanced problem-solving skills, with the ability to identify root causes, develop actionable insights, and implement sustainable improvements.
Adaptability: Comfortable managing change in a dynamic healthcare environment and fostering a culture of continuous improvement.
Results-Oriented: Proven track record of delivering measurable improvements in operational efficiency, patient outcomes, and resource utilization

Nice To Haves

Master's degree in healthcare administration, industrial engineering, or public health preferred.
7 years experience in process improvement or collective impact implementations in a healthcare or public health environment
Lean/Six Sigma Green Belt, Luma, TeamSTEPPS, or IDEO certification preferred.