Senior Patient Coordination Lead

Movn Health • Los Angeles, CA

42d

About The Position

Movn Health is looking for a Patient Coordination Lead to join our team on a full-time basis and play a vital role in supporting patient enrollments, scheduling appointments, and onboarding. If you are an organized, tech-savvy, detail-oriented professional who thrives in a fast-paced healthcare environment, we want to hear from you!

Requirements

• 3+ years of experience in a medical assistant, patient scheduling, or administrative healthcare role.
• Past experience in managing and mentoring teams
• Experience in patient scheduling, insurance verification, and medical documentation.
• Proficiency with EHR systems (Epic, eclinicalworks and Tebra preferred).
• Strong technical skills in Microsoft Office (Excel, Word), telehealth tools (Zoom, Slack), and CRM or patient management platforms.
• Ability to work independently while collaborating with a remote healthcare team.

Nice To Haves

• Previous experience working in a cardiovascular practice.
• Experience working in a tech-enabled health startup.

Responsibilities

• Schedule & Manage Appointments: Schedule, reschedule, and cancel initial, E/M, follow-up, and maintenance appointments while ensuring provider availability.
• Confirm & Track Appointments: Call patients 24 hours before their scheduled appointment, track attendance, and follow up on cancellations, no-shows, or late arrivals.
• Optimize Scheduling: Detect and fill gaps in provider schedules, manage appointment overflow, and adjust for cascading delays due to late-show patients.
• No-Show Management: Engage patients who no-show or drop out of the Movn program through phone and text message to reschedule and ensure compliance.
• Patient Communication & Support: Provide patients with pre-appointment guidance, assist with scheduling navigation, and notify them of last-minute openings.
• Handle Inbound Communications: Manage incoming calls, emails, voicemails, and faxes from patients, providers, and external partners, ensuring timely responses.
• Support Patient Enrollment: Assist patients with the enrollment process, in particular, inbound enrollments, providing clear and accurate information about Movn Health’s services and scheduling their appointments.
• Data & Record Management: Update patient records, process insurance verifications, and maintain eligibility requirements with accuracy and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed