Case Coordination Team Lead

Chicago Public Schools•Chicago, IL

21h

About The Position

Chicago Public Schools (CPS) is a district on the rise, serving over 325,000 students in 500+ schools and employing over 45,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we are steadfastly focused on ensuring that the District provides resources equitably to support every student, every school, and every community. Six core values guide the work we do every day for our students – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning. Each role in the district supports our vision that every student deserves a rigorous, joyful, and equitable learning experience. The mission of the Office of Student Protections and Title IX (OSP) and the Equal Opportunity Compliance Office (EOCO) is to provide an equitable, inclusive, safe, supportive, and secure learning and working environment, in every school and neighborhood, in a district that is free from discrimination, harassment, sexual harassment, sexual misconduct, and retaliation, ensuring that all students, faculty, staff, vendors, and visitors can thrive. To fulfill this mission the Office of Student Protections (OSP) and Title IX’s / Equal Opportunity Compliance Office (OSP/EOCO) responds to, investigates, resolves, and transforms cases related to interpersonal harm toward individuals with an actual or perceived membership of protected categories under federal law and the district’s nondiscrimination policy as well as other forms of harm impacting students. The Case Coordination team serves as a central role advancing OSP’s core function of ensuring all incidents of sexual misconduct, bias-based harm, and physical abuse are thoroughly and properly handled in the best interests for all parties. Job Summary: Reporting to the Director, Case Coordination and Support, the Case Coordination Team Lead supervises the work of the Case Coordination team which is responsible for the proper handling of all school-based investigations, certain Office of the Inspector General investigations and support-only cases. The team responds to all incidents and consulting with schools on next steps, best practices, and Title IX compliance by advising school administrators on reporting protocols (e.g. Department of Children & Family Services, law enforcement, CPS’ incident reporting systems, etc.), school-based investigation protocols, sharing resources, and ensuring that all incidents are properly resolved and documented. The Student Protections Coordination Team Lead will be held accountable for the following responsibilities:

Requirements

Bachelor’s degree from an accredited college or university
Minimum of five (5) years of related professional experience, including a minimum of three (3) years of working in a child welfare role, including but not limited to, crisis response, sexual violence, and domestic violence
Experience navigating the Title IX grievance process
Strong written and verbal communication skills, including documentation skills
Excellent interpersonal skills
Ability to build and develop a team of direct reports
Highly organized with exceptional time management and prioritization skills
Strong attention to detail
Ability to deal with highly confidential and sensitive information
Advanced knowledge of compliance and case management systems
Demonstrated commitment to diversity and inclusivity
Ability to work with a wide range of constituencies with diplomacy and tact
Familiarity with school environments and systems of response to crisis and behavioral incidents

Nice To Haves

Experience working within an urban school district is preferred
Experience working with LGBTQ+-youth advocacy is preferred

Responsibilities

Supervise, develop, and manage the performance of a team of direct reports
Work collaboratively with Director to ensure best practices and operationalize standard operating procedures
Guide schools in next steps to address incidents, including connecting them with appropriate investigative tools or supports, sharing guidelines and policies, recommending best practices, and ensuring Title IX and Title VI compliance
Ensure the team is responding appropriately and promptly to every relevant report by receiving, recording, determining follow up, documenting and referring cases to the appropriate team or office for next steps
Monitor the caseloads and case processing of both teams and ensure the proper review and closure of all cases handled by the Student Protections Coordinators
Monitor school and team case compliance, supportive/interim measures and documentation in preparation for biannual audits provided to local, state and federal agencies
Work with unit leadership to create, develop and update tracking systems and metrics for Student Protections Coordinators to drive productivity and accountability and provide a mechanism to monitor timeliness of OSP response and utilize available data to identify patterns and/or systemic problems related to cases across the district and assist with the development of action plans to address trends
Other duties and workstreams as assigned

Benefits

Health & Wellness: Your Care, Your Choice
CPS is committed to providing comprehensive health coverage to our employees and their eligible dependents. You'll have access to a variety of choices to best fit your needs:
Medical Plan Options
Pharmacy
Dental
Vision
Behavioral Health & EAP
Employee Wellness Program
Financial Security: Planning for Today and Tomorrow
We understand the importance of financial stability, which is why CPS offers strong retirement and savings options:
Basic Life Insurance
Life and Disability Insurance
Pension Plans
Supplemental Retirement Plans (403(b) and 457(b))
Flexible Spending Accounts (FSAs)
Spot Pet Insurance
Work-Life Balance: Supporting Your Personal and Professional Life
CPS values the well-being of its employees and offers competitive paid time off policies:
Paid Leave
Sick Leave
Vacation Days
Parental Leaves
Short-Term Disability
Religious Holidays
Leaves
Reference the Chicago Public Schools: A Comprehensive Benefits Overview or the benefits handbook for comprehensive details.