Senior Manager Of Care Coordination

North Hill•Needham, MA

10d•$120,000 - $135,000

About The Position

For over 40 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65+ by offering a host of hospitality, wellness and health care services. The Senior Manager of Care Coordination serves as the operational leader for North Hill’s Continuum of Care, overseeing all Social Services and Case Management functions within Independent and Enhanced Independent Living. This role manages resident pathways and transitions across all levels of care, ensuring coordinated workflows, strong performance metrics, and high-quality outcomes. The Senior Manager leads the Care Coordination Committee to proactively review at-risk residents, align interdisciplinary efforts, and monitor data related to care utilization and referrals. In addition, this position directs social work operations, provides guidance and support to residents and families navigating complex care or contractual matters, and ensures consistent understanding and application of life care and residency contracts across the organization.

Requirements

Ability to maintain confidentiality and strong customer support skills
Ability to work independently with limited supervision
Must possess the ability to deal tactfully with Team Members, Residents, family members, visitors, and the general public
When working in Resident areas, must be able to communicate effectively in English
Attends and participates in in-service educational classes, Healthcare Academy and staff meetings as directed
Master’s degree in social work
Massachusetts Social Work License (LICSW)
Minimum of three years of social work experience is required (In a CCRC setting preferred)
Proficient with computer software programs
Satisfactory completion of a background investigation is required for this position.

Nice To Haves

Knowledge of geriatric population, case management and dementia preferred

Responsibilities

Design and refine resident transitions across Independent Living (IL), Enhanced Independent Living (EIL), Memory Care, Navigator Program, Rehabilitation, and Skilled Nursing
Lead and standardize transition-of-care workflows
Monitor key performance metrics and outcomes
Lead or oversee the Care Coordination Committee, establishing agendas, expectations, documentation standards, and follow-through
Ensure systematic review of at-risk residents and coordinate interdisciplinary plan of care
Develop and maintain metrics and dashboards for care setting resource utilization and service referrals
Directly supervise the Care Coordination Manager in IL and EIL, defining scope, standards, and priorities
Build and sustain a high-performing social work team that supports psychosocial needs, care transitions, and family communication
Serve as the escalation point for complex resident and family issues related to care transitions and contracts
Identify and mitigate risks related to contract misinterpretation or breakdowns in the continuum of care
Define, interpret, and ensure consistent implementation of the life care model and all contract types across the organization
Provide clear guidance and decisions on complex contract and care pathway matters in collaboration with Senior Leadership and NH Counsel as needed
Equip leaders, staff, residents, and families with a clear understanding of contracts and the continuum of care
Ensure messaging across marketing, admissions, clinical teams, and social work is accurate and consistent
Meets department uniform, appearance and grooming requirements
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment