Senior Patient Care Coordinator

UnitedHealth Group•Henderson, NV

1d•$20 - $36•Onsite

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life’s best work.SM The Senior Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data. Clinic Hours: Open 7 days per week, 7:00AM – 7:00PM Schedule: Supervisor will determine schedule within those hours, 7:00AM – 7:00PM, including weekends and holidays on call. Location: 2845 Siena Heights, Henderson, NV

Requirements

High School Diploma/GED
3+ years of customer service experience with strong communication both in person and via phone
2+ years of related healthcare experience, including scheduling experience
Intermediate level of proficiency in Microsoft Office applications
Ability to work on call Saturday & Sunday from 7:00am – 7:00pm

Nice To Haves

1+ years of experience with electronic health records
1+ years of experience handling and triaging of telephone calls and a multi-system phone line
Knowledge of medical terminology
Ability to work independently and as a team, and maintain good judgment and accountability
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

Provide excellent customer service, responding to complaints and offering service recovery as needed.
Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility.
Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance.
Handle and route incoming calls and messages. Schedule appointments as necessary.
Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
Manage referrals and prior authorizations.
Prepare hospital transfer packets and facilitate associated phone calls.
Maintain records and logs for business reporting and regulatory compliance.
Assist in creating and facilitating clinic schedule, participating in on-call program.
Lead without authority and act as super user for clinical applications and subject matter expert for billing.
Assist in interviewing and new employee onboarding and training.
Help monitor key performance indicators (KPIs). Assist in implementing new processes and programs.
Ensure clinic is stocked with adequate supplies, ordering as necessary.
Accountable for business compliance audits and building safety inspections.
Ability to travel to other locations, as needed.