Senior Patient Care Coordinator

UnitedHealth Group • Seattle, WA

16d • $20 - $36 • Onsite

About The Position

The Senior Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.
Schedule: Saturday from 7:15 am to 5:15 pm PST
Locations: 904 7th Ave, Second Floor, Seattle WA 98104
May be required to travel for coverage at other locations, as needed

Requirements

• High School Diploma/GED
• 2+ years of customer service experience
• 1+ years of experience in a healthcare setting or medical field
• Willing and able to travel to multiple locations for coverage
• Access to reliable transportation (if travel is required)

Nice To Haves

• Knowledge of medical terminology
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers and co-workers
• Ability to be receptive to coaching moments
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Responsibilities

• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency and care
• Schedules appointments and procedures, following standard guidelines
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information
• Checks in patients
• Answers phones for departments
• Makes outgoing calls for breast imaging and/or diagnostic imaging from a phone queue
• Reschedules patients, as needed
• Film library duties, including pushing and receiving images and requesting imaging medical records
• Travels for coverage at other locations, as needed
• Cross-train and Travels for coverage at other locations, as needed
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED