Senior Patient Accounts Specialist

UHS • Richmond, VA

33d

About The Position

The Atlantic Region Central Billing Office (“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.
https://jobs.uhs.com/atlantic-region-cbo
The Atlantic Region CBO is seeking a dynamic and talented Senior Patient Accounts Specialist.
The Senior Patient Accounts Specialist is responsible for the receipt and resolution of first line inquiries over the phone and written correspondenced concerning patient accounts by patients or insurance companies. This incumbent will research and determine root cause issues necessary to resolve patient issues in a timely manner, as well as document all concerns and patient resolution in the patient notes of the Patient Accounting System.

Requirements

• High school diploma or equivalent and 3-5 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 3-5 years healthcare business office experience preferred.

Responsibilities

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim
• Root cause issues and attempt to resolve. Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries
• Be able to leverage their knowledge and experience to assist the department when workloads need to shift.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED