RCM Specialist I - Patient Accounts

Aligned Orthopedic Partners • Bethesda, MD

13d

About The Position

Aligned Orthopedic Partners is recruiting for an experienced RCM Specialist I to support billing operations across multiple locations. PRIMARY RESPONSIBILITIES MAY INCLUDE: Patient Accounts Provide telephone support and coverage, as needed. Respond to patient inquiries in a timely fashion. Communicate with patients or visitors, including collecting payments and co-payments. Provide patient financial counseling and education about payment options, ensuring appropriate authorization from Manager and/or treating physician, as indicated and per practice policy. Negotiate patient payment arrangements per guidelines. Aggressively work patient accounts receivable; report activities and trends to RCM Team Lead or Manager on a weekly basis. Accurately and efficiently enter patient information into practice management software, including payment information, and updating patient accounts and balances. Communicate any insurance issues to designated RCM Specialist II. Reconcile daily collections, per established money handling procedures; prepare bank deposit daily and forwards to Manager. General Check designated voicemail throughout the day to ensure prompt follow up. Perform designated functions required for accurate daily close of the billing system. Work collaboratively with peers to cover workloads, special projects, and other duties. Work with all other functional areas of the Revenue Cycle Management team, including EDI/claims, charge posting, payment posting and patient accounts. Communicate all issues or potential issues to leadership. Assist in preparation of practice summary reports, as requested or assigned. Attend regularly scheduled business office meetings; assist in identifying “best coding and billing practices” to ensure appropriate reimbursement. An RCM Specialist I cross-trained and routinely performing two of the three primary responsibility functions listed above (other than General) may be considered for an RCM Specialist II position

Requirements

• High School Diploma
• Able to multi-task and capable of remaining calm in a stressful situation
• Able to use a multi-line telephone system and the billing computer program
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency with Microsoft Excel and Word
• Accurate and efficient data entry skills
• Strong attention to detail
• Proficient computer software and database skills.
• Strong analytical skills.
• Demonstrates working knowledge of medical terminology, diagnostic and procedural coding and the medical billing process

Nice To Haves

• Familiarity with federal, state and commercial insurance guidelines and policies preferred

Responsibilities

• Provide telephone support and coverage, as needed.
• Respond to patient inquiries in a timely fashion.
• Communicate with patients or visitors, including collecting payments and co-payments.
• Provide patient financial counseling and education about payment options, ensuring appropriate authorization from Manager and/or treating physician, as indicated and per practice policy.
• Negotiate patient payment arrangements per guidelines.
• Aggressively work patient accounts receivable; report activities and trends to RCM Team Lead or Manager on a weekly basis.
• Accurately and efficiently enter patient information into practice management software, including payment information, and updating patient accounts and balances.
• Communicate any insurance issues to designated RCM Specialist II.
• Reconcile daily collections, per established money handling procedures; prepare bank deposit daily and forwards to Manager.
• Check designated voicemail throughout the day to ensure prompt follow up.
• Perform designated functions required for accurate daily close of the billing system.
• Work collaboratively with peers to cover workloads, special projects, and other duties.
• Work with all other functional areas of the Revenue Cycle Management team, including EDI/claims, charge posting, payment posting and patient accounts.
• Communicate all issues or potential issues to leadership.
• Assist in preparation of practice summary reports, as requested or assigned.
• Attend regularly scheduled business office meetings; assist in identifying “best coding and billing practices” to ensure appropriate reimbursement.

Benefits

• We strive to enrich the lives of our team and offer a variety of health and wellness benefits including medical and dental benefits, employer-paid short-term and long-term disability coverage, a matching 401K program, generous paid time off, and an environment that celebrates continuous learning and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED