Senior Patient Account Assistant Intake Coordinator
About The Position
Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission. One Community. One Mission. One California Performs timely referral and intake coordination; including timely acceptance, patient registration, compiling and customer service. As our Sr. PT Acct Assistant, you will be responsible for timely referral and intake coordination, including timely acceptance, patient registration, and customer service. Every day, you will efficiently perform patient scheduling for multiple clinical disciplines for Home Health and Hospice patients. You will effectively and proactively coordinate, communicate, and collaborate on intake and scheduled operations with patients, families, staff, and the leadership team. All your duties will be performed in strict accordance with compliance standards and reporting requirements, ensuring accuracy and regulatory adherence. To be successful in this role, you will possess extensive experience in healthcare administrative support, scheduling, or patient account coordination, preferably within Home Health or Hospice services. You will demonstrate exceptional organizational skills, meticulous attention to detail in patient registration and scheduling, and strong communication and collaboration abilities.
Requirements
- Two (2) years experience processing patient referrals containing demographic and clinical information.
- Medical terminology and Excellent Customer Service experience.
- Demonstrated ability to apply analytical and problem solving skills and manage multiple tasks and projects effectively.
- Ability to work independently as needed with a high degree of detail orientation.
- Ability to work efficiently in a fast-paced environment with changing priorities.
Nice To Haves
- Experience in a home health or hospice setting.
Responsibilities
- Performs timely referral and intake coordination; including timely acceptance, patient registration, compiling and customer service.
- Efficiently perform patient scheduling for multiple clinical disciplines for Home Health and Hospice patients.
- Effectively and proactively coordinate, communicate, and collaborate on intake and scheduled operations with patients, families, staff, and the leadership team.
- All your duties will be performed in strict accordance with compliance standards and reporting requirements, ensuring accuracy and regulatory adherence.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
