Senior Patient Access

Sullivan County Community Hospital • Sullivan, IN

1d • Onsite

About The Position

This role is responsible for managing physician orders for all scheduled services, collecting and maintaining patient schedules, and collaborating with physician offices to ensure accuracy and completeness of procedure orders. The Senior Patient Access representative will also facilitate the re-scheduling of services that are not financially cleared prior to the date of service. Additionally, this position involves covering during staffing shortages and extended leaves, collaborating with management on process improvement, serving as a liaison for new team members, actively participating in team huddles, and acting as backup for the Patient Access Team Lead. The role requires maintaining confidentiality, professionalism, and courtesy in all interactions.

Requirements

• High school diploma or GED
• Reading and writing skills required
• One year experience in admitting office with switchboard/communications system
• Knowledge of admitting/business office/health care environment
• Can correctly type 30 words per minute
• Computer literate
• Data entry experience
• Committed to “cross training” philosophy for all assigned tasks
• Committed to customer satisfaction in responding to all patient/customer inquiries (internal customers)
• Works well with stress from patient dissatisfaction with registration process
• Ability to use office equipment
• Works independently with little supervision
• Ability to work under pressure with time constraints
• Ability to concentrate

Nice To Haves

• Thorough introductory training and semi-annual retraining provided

Responsibilities

• Manages physician orders for all scheduled services
• Collects and maintains patient schedules from servicing departments
• Collaborates with physician offices to ensure accuracy and completeness of procedure orders
• Facilitates re-scheduling of services that are not financially cleared prior to date of service
• Covers during staffing shortages and extended leaves
• Collaborates with management on process improvement projects
• Serves as liaison for new team members and assists with onboarding
• Actively participates/leads team huddles and engages in activities throughout the year
• Acts as backup for the Patient Access Team Lead
• Performs other duties as assigned
• Interacts professionally with patients, visitors, vendors, and volunteers
• Assists guests
• Maintains confidentiality of guests, patients, and all SCCH employees
• Displays professionalism and courtesy with peers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED