Senior Patient Access Representative | ENT Clinic | 40 hrs/week
About The Position
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Sanford ENT and Audiology Clinic is located in the Talley Building. It is a fast-paced clinic with patient traffic on 2 floors. As a Sr. Patient Access Representative, you will use your talents to impact the patients journey by scheduling procedures and testing. This position includes in-person patient scheduling as well as phones. The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.
Requirements
- High school diploma or equivalent preferred; post-secondary education helpful.
- Previous medical office experience preferred.
- Prior electronic medical records (EMR) experience is preferred.
- Must have knowledge of medical terminology; customer service skills essential.
- Six months' customer service experience desired.
Responsibilities
- Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
- Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
- Responsible for resource management and resolving conflicts.
- Serves as a liaison between provider and supporting providers.
- Manages provider schedules.
- May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
- May perform registration duties and work the front desk.
- May train and mentor new employees.
- May serve as an electronic medical record (EMR) super user.
- Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
- Must be able to work independently, as well as part of a team.
- Must always maintain confidentiality of sensitive information.
- Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
- Must demonstrate proficiency in computer skills and use of multi-line telephone.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
