Senior Patient Access Representative

Sentara Health • Norfolk, VA

5d • Onsite

About The Position

The Senior Patient Access Representative is a working resource to the patient registration teams. Responsibilities include registering patients for the Emergency Department, and/or various registration areas of the hospital. The Patient Access Team Leader also assists the Team Coordinator and department leadership by serving as registration system super-user, taking on-call rotation during the week and on the weekends, participating in the interviewing process, preparing and reviewing reports, performing QA audits, mentoring and training staff, managing department supply levels, and participating in meetings and workgroups. The Team Lead is required to meet the written requirements and competency to serve as a preceptor and to provide department orientation. If you desire, there are promotional opportunities in Patient Access such as a Team Coordinator.

Requirements

• HS - High School Grad or Equivalent
• CHAA, CRCR, or CRCS certification required within six months of hire.
• 2 years of Customer Service and/or Data Entry
• 2 years of previous experience in a healthcare environment
• Proficiency in Keyboarding

Nice To Haves

• Associate or bachelor’s degree in Lieu of two years of experience

Responsibilities

• Registering patients for the Emergency Department, and/or various registration areas of the hospital.
• Serving as registration system super-user.
• Taking on-call rotation during the week and on the weekends.
• Participating in the interviewing process.
• Preparing and reviewing reports.
• Performing QA audits.
• Mentoring and training staff.
• Managing department supply levels.
• Participating in meetings and workgroups.
• Serving as a preceptor and providing department orientation.

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED