Senior Patient Access Advocate - PRESNow Paseo
About The Position
The Senior Patient Access Advocate plays a key role in supporting the daily operations of Patient Access Services. This position is responsible for fostering clear, proactive communication across the department, identifying opportunities for improvement, and addressing issues that impact service quality and workflow efficiency. This role requires strong collaboration, professionalism, and the ability to build positive relationships with team members as well as internal and external customers. The Senior Patient Access Advocate helps ensure a smooth, supportive, and service‑focused experience for everyone who interacts with Patient Access Services.
Requirements
- High school or equivalent
- Two to three years of healthcare experience in ambulatory or hospital setting with significant provider interaction
- Familiarity with ICD10, CPT and Medical Terminology
- Two to three years of customer service application in any setting
- Must pass EPIC competency for Registration at completion of Epic Clerical Training class
Nice To Haves
- EMR/EHR experience preferred
Responsibilities
- Support daily operations and assist with weekend leadership coverage for registration teams.
- Coordinate staff workflow, including scheduling breaks and monitoring work queues.
- Maintain department supplies and ensure forms are fully stocked.
- Train new team members and serve as an EPIC subject matter expert.
- Cross‑train across Patient Access areas and provide coverage at other CDS facilities.
- Participate in Quality Assurance activities to ensure accuracy of patient data.
- Deliver strong customer service and use service‑recovery skills when issues arise.
- Collaborate with ER and clinical departments to resolve operational concerns.
- Lead weekend huddles and communicate key issues or updates to leadership.
- Assist with workflow initiatives and cover open shifts as needed.
- Perform additional duties as assigned.
Benefits
- Comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
- Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
- Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
