Patient Access Manager - PRESNow

Presbyterian Healthcare Services • Albuquerque, NM

1d • Onsite

About The Position

The Patient Access Operations Manager leads daily operations to ensure timely, accurate pre‑registration, insurance verification, financial counseling, up‑front collections, and denial prevention. This role drives high‑quality registration and billing processes while improving workflow efficiency, patient satisfaction, and financial performance. The manager also develops performance measures, implements process improvements, and ensures all departmental goals are met in alignment with regulatory and quality standards. Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come.

Requirements

• Bachelor’s degree in business administration or a related field, or equivalent experience per organizational standards.
• 3–5 years of Patient Access experience in a healthcare setting, including at least 1 year of supervisory or managerial responsibility overseeing 10+ employees.
• Strong written and verbal communication skills with a high level of professionalism.
• Detail‑oriented, results‑driven, and able to work independently while making sound decisions.
• Excellent problem‑solving, organizational, and people‑management abilities, with the capacity to perform effectively under pressure.
• Proficient keyboarding skills to support accurate and efficient data entry.
• Working knowledge of Microsoft Office applications.
• Successful completion of the EPIC proficiency test with a minimum score of 85% upon completion of training.

Nice To Haves

• Demonstrated progression in responsibility and accountability is preferred.

Responsibilities

• Oversee daily unit operations and ensure all admitting functions are completed accurately and on time.
• Support and guide supervisors and staff, including performance evaluations, coaching, and ongoing feedback.
• Monitor productivity, staffing needs, and workflow efficiency to optimize team performance.
• Identify training needs and support continuous skill development across the department.
• Lead quality assurance efforts, assess performance trends, and drive improvement initiatives.
• Track key performance measures to evaluate department impact and identify opportunities for growth.
• Define clear roles, responsibilities, and expectations to support team success.
• Collaborate with the Patient Access Director on operational updates, barriers, and policy recommendations.
• Refine workflows, space utilization, and technology to improve efficiency and service quality.

Benefits

• comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being.
• Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees