Senior PAS Representative Medical Imaging

Banner Health•Scottsdale, AZ

1d•Onsite

About The Position

Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning. As a Senior PAS Representative with Banner Health at the Scottsdale Health Center, you'll have the opportunity to do so much more than register patients. You'll be a trusted leader and mentor at the center of the patient experience — guiding new team members, resolving complex situations with confidence, and making sure every single patient feels seen, heard, and supported from the very first interaction. At Banner Health, we believe that exceptional patient care starts with exceptional people. We invest in our team members' growth, celebrate their contributions, and foster a culture of collaboration, compassion, and continuous improvement. When you join Banner, you're not just starting a job — you're building a career with one of the nation's leading nonprofit health systems.

Requirements

High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over two or more years of work experience.
Requires knowledge of medical terminology and a broad understanding of all common insurance and payor types and authorization requirements.
Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently.
Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Nice To Haves

CHAA certification is preferred.
Work experience with the Company’s systems and processes is preferred.
Previous cash collections experience is preferred.
Additional related education and/or experience preferred.

Responsibilities

Provides leadership, precepts, training and offers on-going guidance as needed for an admitting/registration team.
Conducts customer service, registration, point of service collections, may validate and/or obtain authorizations from payers in order to maximize reimbursement.
Provides a customer-oriented interaction with each patient in order to maximize customer experience.
Obtains all required consents for each registration.
Document all facets of the registration process, loads correct payer(s) to each account and meet accuracy goals as determined by management.
Collect payments and regular collection targets as determined by management.
May perform financial counseling when appropriate.
Meets productivity targets as determined by management.
Demonstrates the ability to resolve customer issues and provide excellent customer service.
Helps provide a positive customer experience by welcoming patient to facility, introducing self, explaining what rep intends to do with patient, thanking them for choosing Banner Health.
Serve as an example to peers for both behaviors and performance of job functions.
Provide leadership and training to Patient Financial Services Representatives, and act as a knowledge resource for internal customers.
Serves as a primary resource in complex and/or sensitive cases.
Oversees patient flow during the shift and assigns job duties to staff to ensure patient flow is maintained at an optimal level.
Assesses the needs of the department and may flex employees shift as appropriate.
Resolves employee/patient issues that arise during shift and communicates issues to supervisor for follow up.
Trains new hires and/or internal transfers thoroughly and provide on-going guidance to ensure their success.
Performs pre-registration/registration processes, verifies eligibility and obtains authorizations submits notifications and verifies authorizations for services.
Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s).
Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s).
Must be able to consistently meet monthly individual accuracy goal as determine by management.
Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre-registration process.
As assigned collection attempts may be made at the bedside.
Must be able to consistently meet monthly individual collection target as determined by management.
May provide financial counseling to patients and their families.
Explains company financial policies and provides information as to available resources, offers and assists patients with applying for Medicaid.
Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance, resolve outstanding issues and/or patient concerns, and maximize service excellence.
Communicates with physicians, clinical and hospital staff, nursing and Health Information Management Services to resolve outstanding issues and/or patient concerns.
Works to meet the patient’s needs in financial services.
Consistently meets monthly individual productivity goal as determined by management.
Completes daily assignments/work lists, keeps electronic productivity log up to date and inputs information accurately.
Identifies opportunities to improve work process and practices good teamwork.
Provides a variety of patient services and financial services tasks.
May be assigned functions such as transporting patients, may precept new hire employees, recapping daily deposits, posting daily deposits or conducting other work assignments of the Patient Financial Services team.
Works independently under general supervision, leads and follows structured work routines.
Works with multiple applications in order to perform job functions.
Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care.
This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided.
Primary external customers include patients and their families, physician office staff and third-party payors.