Senior Parts Journeyman

Pinnacle Equipment•Area B (Westside/Swan Lake/Kalamalka Lake), BC

11d•Onsite

About The Position

The Senior Parts Journeyman is responsible for delivering outstanding customer service and parts knowledge to internal and external customers. You will lead a team of parts personnel, ensuring efficient operations and timely fulfillment of orders. The Senior Parts Journeyman is required to respond to customer enquiries, aid with customer orders, coordinate product deliveries and efficiently find ways to source parts that are not kept within our inventory.

Requirements

High school diploma or GED.
Parts Technician Red Seal with 5 years or more experience or 5-10 years direct experience in a parts capacity.
Ag & Construction experience is considered an asset.
Shipping and warehousing experience.
Exceptional communication ability dealing with customers.
Strong oral and written communication skills.
Strong organizational skills.
Strong health & safety ethics and work practices.
Thorough knowledge of mechanical devices, either industrial, marine, or automotive is required.
Ability to offer knowledgeable information to our customers via phone or in person.
Knowledge of ordering, receiving, and stocking inventory is required.
Must have a valid class 5 driver’s certificate.
Ability to operate forklifts, dollies, shop tools, and other shop equipment competently and safely.
Willingness to assist other staff as appropriate and as workloads dictate.
Candidates must be authorized to work in Canada.

Nice To Haves

Ag & Construction experience is considered an asset.

Responsibilities

Prepare detailed invoices
Maintain the inventory and cleanliness of the inventory storage area.
Handle parts requirements of customers through counter service and sales.
Respond to customer enquiries, aid with customer orders, coordinate product deliveries and efficiently find ways to source parts that are not kept within our inventory.
Verify receiving shipments by checking order against packing list.
Assist in keeping parts clean and shelf section area stocked and orderly.
Follow-up on shortages and expedite through reporting to parts manager.
Supply service technicians with parts ordered through parts requisition forms.
Operate a forklift to move parts in and out of warehouse and parts department.
Do heavy lifting of equipment parts and tools as required from time to time.
Understand and comply with posted rules and procedures.
Generate sales while maintaining a high level of customer service.
Participate in merchandising and promotional activities.
Ensure accuracy in all transactions, inventory, and procedures.
Ensure that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
Participate in all manner of store maintenance.
Maintain a high level of product and service knowledge.
Handle customer complaints immediately and according to the Company’s guidelines.
Lead and supervise a team of parts personnel, including assigning tasks and providing guidance.
Conduct training sessions to ensure staff members are knowledgeable about inventory procedures, safety protocols, and equipment operation.
Performs other duties as required.