Senior Partner Support Specialist (Dublin, CA or USA Remote)
About The Position
SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to 1,600 + bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms. SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the "Top 25 Places to Work in the San Francisco Bay Area" and is an Inc. 5000 Fastest Growing Company. Our corporate offices are located in Dublin, CA. We offer a flexible/hybrid work environment with some days at the corporate offices and some days working from home. We are also open to remote candidates who can periodically travel to the office for in-person meetings. We are adding to our team and looking for a Senior Partner Support Specialist.
Requirements
- 3+ years of related work experience.
- Excellent communication skills.
- Detail oriented
- Strong Excel skills.
- PowerPoint, and Word experience.
- Bachelor’s degree required.
- Candidates must be legally authorized to work in the United States on a full-time basis without the need for employer sponsorship now or in the future.
Nice To Haves
- SalesForce experience preferred.
Responsibilities
- Be the project manager for financial institution partners for the initial implementation, and for subsequent product enhancements.
- Support the Partner Marketing Managers with ongoing support requests and content changes/enhancements.
- Proactively manage the partner support ticketing queue and communicate progress internally and externally.
- Support partners with data entry, analysis, and CRM maintenance.
- Respond to partner support requests in a timely and effective manner, while always providing exceptional service.
- Assist with content creation and data analysis to improve partner optimization and success.
- Assist partners with executing marketing campaigns that increase adoption and prove out the SavvyMoney ROI.
- Work with the marketing and product teams to create and update sales collateral and partner presentations.
- Coordinate with product and technology teams to keep the scope and direction of each implementation on schedule, and ensure each partner always has an exceptional experience.
- Assist the Partnership Marketing Manager team to cultivate and manage bank and credit union partners.
- Be their voice and champion in our organization.
- Identify areas of improvement that will result in more efficient processes and an enhanced partner experience.
- Measure, report, and communicate on the success of marketing metrics, KPIs, and partner engagement.
Benefits
- Quarterly Bonus potential
- Equity Compensation Package
- Flexible Time Off (FTO) - take time off as needed to rest and recharge.
- Medical, Dental, Vision – 100% premium paid for employee
- Disability/Life Insurance
- Opportunity for learning and career growth with a top Bay Area technology company
- Reimbursement for remote work setup
- Monthly stipend for phone and internet
- Team building events, culture activities, all hands events
- Paid time off to volunteer and serve the community
- Half day Fridays
- 401k matching contribution
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What This Job Offers
Job Type
Full-time
Career Level
Senior
