Senior Partner Sales Manager

Genesys

1d•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Senior Partner Sales Manager Are you enthusiastic about collaborating with strategic partners to create amazing customer experiences? We are seeking a Senior Partner Sales Manager to grow our Indirect Channel (TSD Channels) in support of Genesys revenue goals. This role involves nurturing strategic partnerships and generating partner opportunities. You will be responsible for incentivizing, training, and enabling partners in your region, measured by monthly, quarterly, and annual opportunity pipeline and bookings. We look for individuals who have a proven record of accomplishment of winning.

Requirements

Experience collaborating with partners in the TSD space.
Contact Center, CX, UCaaS and SaaS experience is a plus.
An initiative-taker with natural curiosity.
Ability to recruit and develop top partners in assigned regions.
Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy (MEDDPICC).
Interface at all organizational levels maintaining strong working relationships with others.
Extremely strong organizational and time management skills.
BS or BA degree or 8+ years equivalent work-related experience.
Ability to travel up to 50%.

Responsibilities

Develops and/or enhances relationships with TSD partners within assigned region to ensure successful Pipeline and Booking flow requirements needed to meet revenue targets in assigned territory.
Identify key TSD partners of focus, specifically, pertaining to well positioned partners to deliver pipeline or bookings needed to achieve monthly, quarterly, or annual Pipeline and Bookings targets.
Maintain regular communication with partners to keep them up-to-date and informed on the Genesys Partner Program, industry position, winning strategies and “Why Partner with Genesys”.
Serves as a thought leader, presenting to regional partners on industry trends, products and sales tools while proactively anticipating.
Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) providing advanced experience and knowledge to proactively address partner needs (to create a world-class experience.
Align regional sales teams with relevant partners through targeted demand generation and account mapping activities with a focus on partners who provide Credibility, Capability, Commitment to Genesys and a Relevant Customer Base.
Proactively prevent issues or conflicts that may arise during opportunity registration.
Serve as a partner to assist with any issues or conflicts that may arise during opportunity registration or during the field engagement process.
Hold partners and the stakeholders accountable to agree upon goals through regular cadence meetings to manage and track progress.