Senior, Paralegal

Waste Management, Inc. (WM)•Newtown, PA

About The Position

The Senior Paralegal supports litigation, bidding and contract processes, regulatory compliance, and some risk management functions. The role oversees discovery and eDiscovery, manages legal intake, coordinates with internal and external stakeholders, and helps ensure regulatory and contractual compliance. It also handles customer and agency complaints and promotes operational efficiency while reducing legal and regulatory risk. The position supports litigation by managing discovery, coordinating responses to subpoenas and other requests, serving as a liaison among Legal, Risk Management, Corporate Security, outside counsel and third-party administrators, overseeing litigation intake, identifying potential litigation risks, and assisting with litigation holds and eDiscovery compliance. The Senior Paralegal also prepares and manages compliance documentation for bids, contracts and renewals; supports subcontractor compliance and bid submissions; monitors regulatory system updates; and helps resolve notices of violation, traffic matters and small claims. The role manages customer and agency complaints and disputes, assists with investigations, provides cross-functional contract guidance, maintains legal records and tracking tools, and supports legal-team onboarding, training and technology adoption.

Requirements

Associate's degree from an accredited institution with a Paralegal emphasis, or, in lieu of a degree, an accredited high school diploma or GED and two years of relevant experience.
At least 10 years of previous legal experience, in addition to the education requirements.
ABA-approved Paralegal Certificate.

Responsibilities

Manage discovery and eDiscovery processes, including document collection, review and production using tools such as Relativity.
Coordinate responses to subpoenas, grand jury requests and large-scale discovery matters.
Serve as liaison among Legal, Risk Management, Corporate Security, outside counsel and third-party administrators.
Oversee litigation intake, including litigation holds, service of process and legal tracking systems.
Review employee termination data to identify potential litigation risks and custodians.
Provide litigation support to outside counsel, including corporate structure and documentation.
Assist Risk Management with litigation holds and eDiscovery compliance.
Prepare and manage compliance documentation for bids, contracts and renewals.
Support subcontractor compliance with regulatory requirements and maintain tracking systems.
Assist with bid submissions, contract documentation and compliance reporting.
Monitor regulatory system updates and implement process changes across departments, including NYC PASSPort.
Support resolution of notices of violation, traffic matters and small claims.
Manage and respond to Attorney General, BBB and customer complaints.
Investigate issues and coordinate responses with Sales and Customer Service teams.
Resolve disputes, including small claims and attorney demands.
Maintain complaint tracking systems and ensure timely responses.
Assist with government or regulatory investigations.
Act as a liaison across departments to ensure alignment on legal and compliance matters.
Provide contract-related guidance to Sales teams.
Maintain legal records and tracking tools for compliance and audit readiness.
Assist with onboarding and training legal team members.
Contribute to internal resources such as playbooks and best practices.
Support adoption of technology tools to improve efficiency.
Participate in training and development initiatives.