Senior Packaging Automation Technician III

Shippers Supply Inc•Golden Valley, MN

9d•$33 - $46•Onsite

About The Position

The Senior Packaging Automation Technician III is a recognized expert across SSI’s range of packaging platforms. As SSI increasingly specifies and installs integrated, digitized packaging systems combining equipment from multiple vendors, this role is accountable for making the integrated system operate seamlessly at the customer site, resolving issues that exceed the scope of other tiers, and supporting the technical development of the broader service team.

Requirements

Associates or Advanced Degree in a field related to electronic engineering technology or computer technology required
7+ years’ experience diagnosing and repairing mechanical, electromechanical, or technical equipment, with substantial exposure to packaging automation
Willingness and ability to obtain certifications on applicable machines
Advanced Mechanical problem-solving skills
Must have demonstrated skills and advanced capability to troubleshoot, program, and integrate PLC, HMI configuration software, integration tools and drive-based controls across multi-vendor packaging lines
Recognized internally and externally for technical breadth, problem-solving creativity, and the ability to resolve issues that escape resolution at other tiers
Must have demonstrated customer-service skills including strong interpersonal conflict resolution ability
Recognized for “grace under pressure” on the highest-stakes customer calls; serves as the steadying presence for both customers and the service team during critical incidents
Must have strong ability to effectively communicate, build rapport and interface effectively with individuals from diverse backgrounds
Proficient in Microsoft Word, Excel, and Outlook.
Must possess valid Driver’s license and reliable transportation and ability to travel to customer locations
Ability to occasionally lift 50 pounds, lifting 5-40 pounds often

Nice To Haves

Organization and project management skills strongly preferred

Responsibilities

Travel to customers locations to provide coordinated installations and efficiently troubleshoot, diagnose, and repair across a broad range of mechanical and electromechanical packaging equipment, including specialized components common across platforms (pneumatics, sensors, drives, controls).
Effectively isolate equipment malfunctions and take corrective action.
Meet the daily service repair needs of the customer by driving customer satisfaction through Service Excellence
Provide timely and accurate phone support and troubleshooting to customers and internal departments.
Research and answer complex customer questions about product features and recommend appropriate resolutions and/or upgrades
Research and place orders for parts
Log service requests and document work on a timely basis to ensure proper resolution of requests, proper billing and communication with relevant parties.
Collaborate with Sales departments on designs for customer custom applications
Provide technical insight on integration options of automation hardware
Assist in providing demonstrations of equipment and systems
Pass along any potential customer sales leads to internal departments
Actively supports the development of Packaging Service Technician I and II team members through mentoring, knowledge transfer, and on-the-job coaching
Continually look for ways to improve processes and systems to make them more efficient and effective.
May perform some internal preventative maintenance and support as needed.
Comply with all company policies and procedures.
Responsible for working safely at all times and providing a safe work environment for all employees.
All other duties as assigned.