Senior Operations Technology Field Services Analyst

The Mosaic Company•Tampa, FL

About The Position

The Senior Operations Technology Field Services Analyst is responsible for overseeing the health, operability, and continuous improvement of global operations camera systems and Industrial Control System (ICS) infrastructure. This role involves coordinating internal and external resources dedicated to maintaining and optimizing camera, network, and ICS-connected systems to ensure secure, reliable, and efficient operations across the organization. The position requires a strong understanding of OT/ICS environments and the ability to effectively collaborate with technical stakeholders on industrial networking, system integration, and operational technology initiatives.

Requirements

High School Diploma/GED with 7+ years of working with information technologies, security systems, or camera systems required.
Microsoft Office Suite experience
LAN Networking experience is required.
Willing to travel
Valid driver's license
Experience in vendor management and procurement processes.
Familiarity with ERP systems
Experience leading vendors through project lifecycles
Familiarity with IT and security policies, standards, and best practices
Proven experience in managing security and operations camera systems in a global enterprise environment.
Ability to troubleshoot complex technical issues and provide effective solutions.
Knowledge of current camera system technologies and trends
Ability to adjust priorities and direction in response to changing business and organizational needs
Strong communication and public speaking skills, with the ability to drive stakeholders' alignment
Strong stakeholder management skills, with the ability to work across facilities and centralized corporate teams
Excellent communication and interpersonal skills for effective collaboration across departments.
Strong leadership skills with the ability to manage and motivate a technical team.

Nice To Haves

Associate’s degree required with 5+ years working with information technologies, security systems, or camera systems OR Bachelor's degree and 3+ years working with information technologies, security systems, or camera systems preferred.
Network and/or ICS Security Certification is preferred.

Responsibilities

Monitor overall security and operations camera system health.
Lead installation, maintenance, and repair of security and operations camera systems business wide, including configuration of cameras on both the ICS and Corporate networks
Manage vendor relationships to ensure timely procurement and delivery of camera system components and services.
Develop and implement standard operating procedures for the proactive maintenance of camera systems to minimize downtime and ensure high availability.
Oversee the documentation and record-keeping of camera system configurations, maintenance schedules, and incident reports.
Collaborate across IT, OT, Physical Security, Cybersecurity, and Operations departments to align camera system operations with organizational security policies
Provide technical guidance on camera system technology advancements, integration opportunities, system audits, operational inefficiencies, and cybersecurity vulnerabilities
Facilitate video-based AI initiatives by bridging technical and non-technical teams to support plant automation objectives and operational efficiency
Develop and manage the budget for camera system operations, including forecasting and cost control measures.
Train and mentor team members on technical skills and best practices related to camera system management.
Provide technical consult to Cybersecurity for management of camera and physical security systems
Progress health and maturity of camera fleet and video management systems (VMS), including VMS troubleshooting and configuration
Support both daily operations and project efforts
Implement camera governance processes, including policy, procedure and program development
Other job duties as assigned.