Senior Operations, Team Lead, Dispatch Transportation

DSV•Woodbridge Township, NJ

1d•Onsite

About The Position

This role oversees the work of others who coordinate shipment according to customer instructions (SOP’s), and ensures compliance to DOT regulations and established internal policies and guidelines. Will also be responsible for providing solutions in resolving transportation issues and inquiries.

Requirements

10+ years of experience in Logistics and customer service environment
Bachelor’s degree or equivalent required
Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
Good understanding of ocean export/import operations and transload operations
Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements
Maintain composure under pressure in a fast-paced environment
Email and Telephone etiquette
Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process
Strong analytical and problem-solving skills, with attention to detail.
Excellent communication and presentation skills.
Results oriented with an ability to prioritize, organize, and manage time effectively.
Fluent in English (oral and written)
Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Familiar with continuous improvement methodology preferred.

Responsibilities

Ensure dispatch teams works effectively and in a manner that optimizes service levels on every shipment executed
Ensure that dispatch errors are immediately picked up, and proper corrective action is undertaken to mitigate recurrence.
Act as escalation point for branch teams, related to any service
Resolve internal cross-team conflicts and escalate unresolved issues to next management level
Develop and maintain relationships with key partners.
Ensure Vendor performance is exceptional, manage Vendor visits & QBR reviews with relevant Vendor counterparts and team colleagues when required
Ensure the selection of the most optimal services and Vendors (considering cost, lead times, reliability)
Manage all Vendor escalation and related internal communication between DSV stakeholders
Ensure an appropriate and balanced workload for individual teams members and the team overall
Ensure successful Implementation of new processes, standards, guidelines when required
Ensure successful implementation of new business into the Dispatch Team, taking time to clearly understand customer requirements and execute with care during the implementation phase.
Continuously review performance of team and evolve processes to improve operational performance.
Ensure the overall performance of the team meets and exceeds specified internal/external KPI's, Service Level Agreements (SLA's)