Senior Operations Support Specialist
Nyla Technology Solutions•Annapolis Junction, MD
•Onsite
About The Position
We have an immediate need for a versatile Systems & Operations Support Engineer to join our ANDS team in supporting continuous application health and watchfloor operations. In this blended role, you will bridge the gap between Systems Administration and Operations Support—ensuring data reliability, maintaining cloud/on-prem service health, and providing rapid incident resolution across the entire project lifecycle. This position supports 24/7 watchfloor operations and operates on a rotating shift schedule ( 6:00 AM – 6:00 PM / 6:00 PM – 6:00 AM ).
Requirements
- ACTIVE SECURITY CLEARANCE AT THE TS/SCI POLYGRAPH LEVEL IS REQUIRED
- Hands-on experience performing basic to intermediate Linux sysadmin tasks (CLI navigation, service management, log parsing, process inspection, and system resource tracking).
- Experience using the AWS Console or AWS CLI for routine operational tasks, instance health checks, and server management.
- Experience in 24/7 watchfloor, NOC, or operations center environments monitoring application health, dashboards, and error logs.
- Demonstrated ability to investigate service degradations, diagnose failed dataflows, and perform root-cause analysis across configurations or codebases.
- Ability and willingness to work a 12-hour rotating shift schedule (6 AM – 6 PM / 6 PM – 6 AM) for 24/7 coverage.
- Bachelor’s Degree in Data Analytics, Intelligence Studies, Computer Science, Finance/Economics, or a related discipline, PLUS 6 + years of specialized data analytics or financial intelligence experience OR High School Diploma / GED , PLUS 10 + years of hands-on intelligence analysis, financial tracking, and data discovery experience in lieu of a degree.
Nice To Haves
- Familiarity writing simple Bash or Python scripts to automate repetitive system administration or log-checking tasks.
- Exposure to containerized environments (Docker, Podman) and checking containerized service statuses.
- Experience using the Atlassian Tool Suite ( Jira , Confluence ) or enterprise ticketing systems for incident tracking and documentation.
Responsibilities
- Ensuring data reliability
- Maintaining cloud/on-prem service health
- Providing rapid incident resolution across the entire project lifecycle
- Monitoring application health, dashboards, and error logs
- Investigating service degradations
- Diagnosing failed dataflows
- Performing root-cause analysis across configurations or codebases
Benefits
- comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Senior
