Senior Operations Support Specialist
Acosta•Maryland Heights, MD
•Onsite
About The Position
Provides merchandising evaluation via photo and service order review. Provides premium customer service, dependable 360 knowledge, and a clear path of resolution and/or escalation via calls, chats, text, and email from Acosta, Premium and Crossmark employees as well as retail store associates/managers. Walmart Volt inventory software administration, Premium 360, onboarding, and eLearning support. Assists new employees and peers with daily OSC operations. Other duties as required.
Requirements
- High school
- Experience in a contact center or office required
- Experience with Microsoft office tools required
- Must be able to type and navigate multiple browsers with proficiency.
- Must demonstrate professional phone etiquette.
- Must demonstrate formal business writing proficiency.
Nice To Haves
- Experience in retail or merchandising a plus
Responsibilities
- Chooses grades that may affect the field merchandisers’ scorecards.
- Completes “Quality Checks” on new jobs/actions.
- Answers phone calls with professional phone etiquette as well as chats, text, & emails.
- Provides Walmart Volt software administration.
- Provides Premium 360, onboarding, and eLearning support.
- Documents issues with proper grammar and spelling.
- Emails internal business partners from Client Accounts, Field Operations, HR, Payroll, I.T., and many more with escalation reports.
- Navigates multiple cloud-based applications for functionality and resources.
- Escalates trends to Supervisor.
- Other duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
