Senior Operations Specialist

LPL Financial•Fort Mill, SC

About The Position

This position will be responsible for providing operational support to the Client Service team in the Asia Pacific region. This role involves responding to service inquiries, processing client instructions, maintaining day-to-day operations, managing workflows, reporting, and acting as a liaison between internal and external clients. The ideal candidate should have strong customer service skills, excellent communication skills, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment.

Requirements

2+ years or industry experience (preferably financial services) in Operations
Excellent written and verbal communication skills
Ability to multitask and manage competing priorities effectively
Attention to detail and accuracy
Knowledge of financial industry regulations and compliance practices would be beneficial

Nice To Haves

Strong customer service skills and orientation towards delivering great client experiences
Proficiency in Microsoft Office Suite (Excel, Outlook)
Experience working through mailbox requests, researching and finding a resolution to the request
Detail oriented and able to multitask
Reporting experience using excel

Responsibilities

Review checks, wires, ACH’s, deposits, and journals for Quality, Risk, and to mitigate fraud.
Daily tasks must be completed in a deadline-driven environment.
Logging, tracking, and reporting of escalations or time-sensitive items.
Report suspicious activity/work with Management, FIU & OFAC check.
Reviewing reports to confirm that items are being processed in conjunction with the firm's policies and procedures.
Keeping up to date on new processes and controls, actively participating in daily huddles and monthly department and other meetings.
Focused on collaboration with team members and embrace our firm’s “One Team On One Mission”.
Understand the Policy and Procedures for the department and a full understanding of the business acumen.
Review for Quality, Risk, and to mitigate fraud.
Review for Quality, Risk, and to mitigate fraud.
Maintain required daily SLA objectives.
Effectively communicate with teammates and management team to address issues and needs.
Provide one-on-one on-the-job training to new hires and transitioning internal employees.
Support team with workflow cross-training to maintain an efficient business continuity plan.
Continuing to challenge the current process to inspire innovation, SLA and workflow improvement.