Senior Operations Specialist

Avidbank•San Jose, CA

29d•Onsite

About The Position

The Senior Deposit Operations Specialist is responsible for supporting the daily operations of deposit accounts and related banking services. This position ensures accuracy, compliance, and timely processing of transactions while delivering exceptional internal and external customer services. The Specialist will work closely with other divisions/departments to support deposit products, resolve account issues and maintain regulatory compliance.

Requirements

Two or more years of back-office operations
Outstanding organizational skills.
Effective oral and written communication skills.
Proficient in Microsoft Office.
Knowledge of Banking Regulations: Electronic Banking (Reg E)
Deposit Regulations (Reg CC, D, DD)
AML/BSA

Nice To Haves

Experience with FIS (Horizon), Q2 Online Banking, Fedline Advantage, and wire automation application/tool preferred.

Responsibilities

Performs routine and intermediate client service duties; balancing GLs and other daily maintenance operations reports, online banking and other cash management functions (mRDC, RDC, ACH), cash letter adjustments, and other client transactions as requested.
Handles adjustments and research requests related to deposit accounts
Monitor and process deposit returns and exceptions
Performs daily balancing, reconciliation and reporting functions
Administers and maintains debit card service and remote deposit services
Review and process legal documentation, including levies, garnishments, subpoenas and deceased account documentation
Research and respond to inquiries regarding deposit operation issues
Identify process improvement opportunities and recommend operational efficiencies
Maintain accurate records and documentation in accordance with retention requirements.
Process deposit account related requests
Process account maintenance as needed
Maintains files, copies, and fax documents
Assist clients with Online Banking and its ancillary products including but not limited to, resetting passwords, assisting clients with general troubleshooting, and reviewing potential fraudulent transactions
May assist clients with Mobile Banking and Mobile Remote Deposit Capture basic functionality
May assist New Accounts (ordering checks, processing debit card applications) as required, or for back up to other personnel
Attends and contributes to Operations and All Staff meetings held periodically
Other duties as assigned by management
Assists management in ensuring compliance with applicable banking regulations, with particular emphasis on the Bank Secrecy Act.
Understands government regulations with particular emphasis on the Bank Secrecy Act and related regulations and the fact that compliance with BSA regulations is an enterprise responsibility
Other related compliance areas (as they pertain to Operations)
Expedited Funds Availability – Regulation CC
Red Flags – Identity Theft
Error Resolution – Regulation E
Truth in Savings – Regulation DD
Reserve Requirements for Depository Institutions – Regulation D
Privacy of Consumer Financial Information – Regulation P/GLBA
Prohibition on Funding of Unlawful Internet Gambling – Regulation GG