Senior Operations Specialist

Throne Labs•Los Angeles, CA

11d•$24 - $27•Onsite

About The Position

As a Senior Operations Specialist, you're a player-coach owning two equally important responsibilities: performing hands-on field work and leading a team of Cleaning Operations Specialists. Your time will be spread across cleaning, restocking, and maintaining Throne units as well as spent leading the team; Training team members, conducting field audits and making recommendations to the Operations Manager. This role is ideal for someone who leads by example, isn't afraid to get their hands dirty, and is ready to take on real leadership responsibility. You don't need a long management resume — you need strong communication skills, the confidence to give direct feedback, and a genuine commitment to high standards. As a Senior, your influence multiplies — the standards you model and the coaching you deliver directly shape the experience millions of Angelenos have with Throne. This is a shift-based role with coverage needs spanning early mornings, evenings, weekends, and holidays.

Requirements

Strong communication and interpersonal skills; you're comfortable giving direct feedback and holding people accountable.
Solid time management; you can stay on top of your own route and responsibilities while keeping an eye on the broader team.
Comfortable working in a fast-paced, physical, outdoor environment.
Proficiency with apps; comfortable with Google Workspace and Slack.
Valid driver's license with a clean driving record and at least 2 years of driving experience; this role requires operating a company vehicle.
Comfortable with the nature of this business — this role involves working in and around human waste systems.
Genuine enthusiasm for Throne's mission and improving public infrastructure in Los Angeles.

Responsibilities

Clean, restock, and maintain Thrones to ensure a consistently excellent user experience across your assigned route.
Collect and properly dispose of waste at designated dump sites as part of standard route operations.
Conduct regular unit inspections, assessing cleanliness, equipment condition; identifying patterns and surfacing actionable recommendations to the Operations Manager.
Troubleshoot and resolve minor on-site issues including clogs, sensor resets, and minor repairs.
Document all work accurately and in real time using mobile applications.
Safely operate a company vehicle to travel between Throne locations across Los Angeles.
Conduct hands-on field training for new and existing Ops Specialists, ensuring adherence to Throne's cleaning and service standards.
Uphold Throne's operational standards and reinforce company policies with your team consistently.
Communicate recurring issues, performance gaps, and improvement opportunities to the Operations Manager.