Senior Operations Specialist

AG&P Americas Inc. • Spring, TX

119d • Hybrid

About The Position

The Senior Operations Specialist is a hands-on, execution-focused role providing advanced operational and administrative partner to the Sr. Operations Manager. This position helps coordinate complex workforce deployments, support client initiatives, improve operational processes, and ensures execution across multiple business functions.

In addition to workforce coordination responsibilities, this role provides senior-level administrative support to the Sr. Operations Manager by preparing operational reports, client-facing materials, PowerPoint presentations, meeting documentation, project updates, and other business communications. The position assists with organizing priorities, tracking action items, maintaining operational records, coordinating meetings, and supporting administrative processes that enhance efficiency for clients, employees, and internal business operations.

The role includes a mix of office-based coordination and field-based support. It involves close collaboration with human resources, safety, finance, compliance, and field leadership to ensure workers are properly onboarded, supported, and deployed in alignment with project schedules and requirements. Strong administrative discipline, attention to detail, professionalism, decision making, problem solving, and the ability to navigate systems and operational tools are essential to the success of this role.

Requirements

• Associate degree in Business Administration, Operations Management, Human Resources, or a related field preferred; equivalent professional experience may be considered.
• 4+ years of experience in operations coordination, administrative support, workforce management, project coordination, or a related business support role required.
• Experience providing administrative support to senior leaders, managers, or operational teams in a fast-paced environment.
• Experience preparing business documents, reports, presentations, meeting materials, and client-facing communications.
• Valid driver’s license with a clean driving record required.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) with strong working knowledge of Microsoft 365 applications, including Teams, SharePoint, Planner, Lists, Forms, Loop, OneDrive, and Power Automate.
• Ability to create professional presentations, reports, dashboards, documentation, and operational workflows that support business operations and executive reporting.
• Strong organizational skills with the ability to manage multiple priorities, competing deadlines, and projects while maintaining accuracy and attention to detail.
• Excellent written and verbal communication skills with the ability to interact professionally with clients, employees, leadership, and cross-functional teams.
• Ability to prepare operational reports, presentations, meeting agendas, action items, and other business materials.
• Strong administrative discipline with the ability to maintain records, track deliverables, and support operational processes.
• Ability to handle confidential employee, client, and business information with discretion and professionalism.
• Strong problem-solving skills with the ability to identify needs, sense of urgency, recommend solutions, be adaptable, and support continuous improvement initiatives.
• Ability to work independently, anticipate operational needs, and provide proactive support to the Sr. Operations Manager.
• Ability to navigate multiple systems, databases, and operational tools while maintaining accurate documentation.
• Strong collaboration skills with the ability to influence without authority, work effectively with human resources, operations, safety, finance, and field leadership teams.

Nice To Haves

• Additional coursework or training in business operations, project coordination, administrative management, or workforce management is a plus.
• Experience supporting employee onboarding, workforce coordination, scheduling, documentation management, or operational processes preferred.
• Experience working in construction, industrial services, staffing, workforce solutions, or project-based environments preferred.
• Professional certifications related to operations management, project coordination, administrative support, or Microsoft Office applications are preferred but not required.

Responsibilities

• Serve as a central coordination point between internal departments, clients, employees, and leadership to ensure effective communication, operational alignment, and timely execution of business priorities.
• Provide senior-level administrative and operational support to the Sr. Operations Manager, including managing administrative tasks, coordinating schedules, preparing meeting materials, tracking priorities, and supporting daily business activities.
• Prepare executive-level reports, dashboards, presentations, and communications for leadership meetings, client reviews, operational updates, and strategic initiatives.
• Format and maintain professional business documents, including PowerPoint presentations, operational reports, spreadsheets, executive summaries, meeting agendas, status updates, and client-facing materials.
• Organize and maintain internal systems, trackers, dashboards, and reporting tools related to TFW deployments, workforce data, logistics, compliance activities, and operational performance.
• Coordinate and execute workforce deployments, including travel arrangements, housing coordination, onboarding logistics, itinerary development, employee communications, and compliance tracking.
• Source, evaluate, and negotiate with suppliers and vendors to secure quality services, competitive pricing, and reliable support for operational requirements.
• Manage vendor relationships, performance tracking, compliance requirements, pricing information, and service documentation.
• Assist with the preparation and coordination of client meetings, internal meetings, and operational reviews by developing presentations, compiling data, documenting action items, and tracking follow-up activities.
• Serve as a liaison between recruitment, operations, safety, payroll, compliance, finance, production, customer service, and field leadership teams to support workforce and business objectives.
• Respond to operational challenges by identifying solutions, coordinating resources, escalating issues when appropriate, and supporting timely resolution of logistical or administrative concerns.
• Attend evening calls, after-hours meetings, or time-sensitive operational discussions as needed to support coordination across multiple locations and time zones.
• Travel to deployment sites, client locations, or operational facilities as needed to support worker mobilization/demobilization activities, operational coordination, and field support.
• Support the Sr. Operations Manager in identifying process improvements, implementing new tools or workflows, and improving operational efficiency while reducing costs.
• Prepare and analyze reports related to logistics performance, workforce deployment metrics, and operational trends.
• Assist with special projects, business initiatives, and administrative tasks that support company objectives, client requirements, employee needs, and operational success.
• Demonstrate professional conduct, maintain compliance with company policies, and perform all other related duties as assigned.
• Maintain confidentiality of employee, client, vendor, and company information in accordance with organizational policies and procedures.
• Perform all other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree