Senior Operations Specialist

Lightning AI•San Francisco, NY

7d•Hybrid

About The Position

Lightning AI is looking for a Senior Operations Specialist to join its centralized Operations Team. The Ops team's mission is to enhance Lightning's velocity, efficiency, connectivity, and context. This role involves three key functions: Classic operator (analyzing and solving problems with rigor and empathy), Project owner (planning, aligning teams, and driving results through communication and tracking), and Solutions builder (coding and iterating on sustainable solutions). A core aspect of this role is leveraging AI in all aspects of operations, including agents, workflows, connections, and automation, to provide leverage, speed, and sustainability.

Requirements

4+ years of experience in operations or consulting (or any high-agency, high-ownership experience that gave you a meaningful combination of both).
Demonstrated end-to-end project ownership – from problem diagnosis and stakeholder alignment through build, launch, and adoption – with clear, self-reported metrics on impact delivered.
Track record of diagnosing problems and driving change across multiple stakeholder groups (not just making recommendations).
Demonstrated ability to build and deploy AI agents or multi-step automations end-to-end (not just configure a tool someone else architected). You can identify a manual workflow, map the steps, connect the right systems, build or prototype the automation, test it with users, and iterate.
Meaningful experience with third-party APIs and SaaS platforms, workflow automation tools (Zapier, Make, n8n, Airflow), and AI coding tools (Claude, Cursor, etc.).
Strong analytical thinking -- you can go from raw data to insight to action.
Prior experience in a high-growth startup environment.

Nice To Haves

Proficiency in SQL and/or Python for data extraction, analysis, and light scripting – you can get from a raw dataset to a clear, actionable insight without needing an analyst in the loop.
Familiarity with the modern data stack (BigQuery, Looker, dbt, Fivetran, or similar)
Experience in a product-led or developer-tool company
Prior experience in a centralized Ops or Center of Excellence model (not just embedded ops roles)

Responsibilities

Take end-to-end ownership of projects that unblock company growth.
Embed and partner with teams across Lightning AI to understand their pain points and translate them into scalable AI-powered internal tools and products.
Partner with other embedded operators within the company to augment their projects (e.g. PeopleOps, SalesOps, LegalOps) and build connective tissue back to the central Ops team.
Assist the central Ops team with initiatives / programs that we own and operate (Business Health, Internal Communications, Company Event Planning).
Own Internal Ops documentation to ensure the company has context as to what we do, what we’re working on, and how teams can best engage our support.
Solve ambiguous, time-sensitive problems and turn them into opportunities to build durable systems.
Take a data-driven approach to measuring the impact of what you ship and continuously iterate on what you own.