Senior Operations, Ocean Operations

DSV•Iselin, NJ

19h•Onsite

About The Position

This role oversees the work of others who coordinate management of customer detention and demurrage in compliance with the defined DSV tariff, while meeting all FMC legislative requirements. Manage a region’s detention and demurrage compliance and profitability. Ensure that key, critical and complex accounts for an assigned region have clear billing SOPs and detention and demurrages tariffs is their NRAs. Ensure that general accounts are adhering to the defined DSV tariff Process payment of all related detention and demurrage charges to carriers in the region of responsibility after validation of compliance of the invoice Manage and resolve invoicing disputes with vendors in a timely manner (carriers) Ensure demurrage & detention details are timely communicated to the appropriate branch and billed within the compliant timeline of the shipment. Support team members that are new or need retraining and coaching on specific operational or technical topics Establish regular communication with the branch teams through established weekly, bi-weekly meetings, leading the discussion for detention & demurrage performance Understand root causes of any losses for detention and demurrage and work with the responsible parties to prevent recurrences of these events.

Requirements

10+ years of experience in Logistics and customer service environment
Bachelor’s degree or equivalent required
Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
Excellent understanding of ocean export/import operations – specifically container milestones as it relates to detention and demurrage
Maintain composure under pressure in a fast-paced environment
Email and Telephone etiquette
Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process
Fluent in English (oral and written)
Proficient in using Microsoft Office suite (Word, Excel, PowerPoint, Outlook).

Nice To Haves

Familiar with continuous improvement methodology preferred.

Responsibilities

Manage a region’s detention and demurrage compliance and profitability.
Ensure that key, critical and complex accounts for an assigned region have clear billing SOPs and detention and demurrages tariffs is their NRAs.
Ensure that general accounts are adhering to the defined DSV tariff
Process payment of all related detention and demurrage charges to carriers in the region of responsibility after validation of compliance of the invoice
Manage and resolve invoicing disputes with vendors in a timely manner (carriers)
Ensure demurrage & detention details are timely communicated to the appropriate branch and billed within the compliant timeline of the shipment.
Support team members that are new or need retraining and coaching on specific operational or technical topics
Establish regular communication with the branch teams through established weekly, bi-weekly meetings, leading the discussion for detention & demurrage performance
Understand root causes of any losses for detention and demurrage and work with the responsible parties to prevent recurrences of these events.