Senior Operations Manager - Bay Area

MYGRANT GLASS COMPANY INC•Stockton, CA

3h•$110,000 - $130,000

About The Position

The Senior Operations Manager manages several warehouses within an assigned region, overseeing high-value inventory, customer service, and team performance. The role focuses on safety, branch operations, warehouse efficiency, and customer service excellence through key performance metrics. The assigned branches are San Jose, Hayward, Oakland, Martinez, and San Francisco. The position reports to the Regional Operations Director.

Requirements

Proven leadership ability and ability to foster teamwork, customer focus, and respect.
High level of integrity.
Attention to detail and safety.
At least 5 years of experience with inventory control, inventory reconciliation, and cycle counting.
At least 4 years of management experience involving at least ten employees, including recruiting, hiring, and developing talent.
Experience developing customer service experiences and exceeding expectations.
High level of experience with Microsoft products.
Strong verbal and written interpersonal and communication skills.
High school diploma, GED, or equivalent required.
Valid driver’s license and ability to pass the company’s MVR review; must maintain an insurable MVR record under company guidelines.
Ability to pass and maintain Material Handling Equipment certifications, including forklift certification, and other internal and external certifications.

Nice To Haves

Career growth in business management; retail and warehouse management experience preferred.
Experience with fleet and Material Handling Equipment (MHE) safety and maintenance.
Bachelor’s degree.
CMV DOT Medical Card.

Responsibilities

Communicate the “Mygrant Messages” to customers and employees across multiple branches.
Monitor and uphold operations performance goals and standards consistently across all branches.
Collaborate with internal departments to meet branch objectives and ensure adherence to company procedures and standards.
Ensure compliance with company policies and applicable regulations, including state and federal guidelines, safety protocols, and OSHA and DOT regulations.
Design and implement processes that support profitable branch growth, achievement of branch goals, and adherence to the annual budget.
Monitor and coach inventory practices to maintain stock accuracy, fill rates, and prompt receiving.
Develop business plans tailored to the operations of each branch.
Define branch goals and communicate them throughout the branch network.
Oversee branch security and employee well-being.
Safeguard company assets, ensure branches handle money according to established controls, and identify and report potential risks to improve security measures.
Mentor and coach managers and supervisors to support employee development, succession planning, and efficient operations.
Implement performance management strategies and coach branch teams toward performance goals.
Manage teams to provide outstanding customer service and ensure prompt collection of customer payments.
Support teams at designated branches and help them meet KPI objectives.
Travel to designated branches as required to evaluate operations, identify needs, and implement corrective actions.
Collaborate with the territory account manager and/or sales team to achieve customer service objectives.
Perform additional duties as assigned.