Senior Operations Manager

ShipMonk • Pittston, PA

6d • Onsite

About The Position

ShipMonk is seeking a Senior Manager of Fulfillment Center Operations with experience scaling high-performing teams to join us in delivering our promise to merchants: Stress Less, Grow More. This role establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current. The Senior Operations Manager ensures the physical condition of the warehouse and equipment is properly maintained, submits work orders for repairs and requisitions for replacement of equipment, and confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales. They will ensure a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping, and effectively manage the budget and P&L of the operation. This role ensures operational excellence in all warehouse areas, related equipment, and systems, and partners with others to maintain the proper layout of the warehouse and product placement. Senior Operations Managers are responsible for monitoring and ensuring facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure profitability and productivity, and ensure accurate timekeeping for direct reports and reporting teams. ShipMonk's Sr. Ops Managers will lead cultural change within facilities whenever necessary and ensure compliance as applicable. A top priority is to participate in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture. They will address complaints and resolve problems and be responsible for overseeing warehouse sanitation in their assigned department, including identifying when sanitation fails and the appropriate actions needed to correct it.

Requirements

• Minimum of 6 to 8 years related experience and/or training, or an equivalent combination of education and training
• Experience with warehouse management systems
• Proficient with enterprise technology systems such as Advanced Excel, Outlook/Gmail, Project Management Software, Warehouse Management Systems (WMS), and Process Workflow creation
• Ability to effectively present information and respond to questions from groups of managers, clients and, internal and external customers
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Experience leading teams of 40+ employees, building layers of leadership to support employees down to the associate level, and extensive experience with performance management of those direct reports

Nice To Haves

• Bachelor’s degree from a 4-year college or university or equivalent experience in Supply Chain Operations, Fulfillment Center Operations, or Distribution Center Operations
• Experience with labor management systems and productivity initiatives
• Lean Six Sigma certification
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

Responsibilities

• Establishes operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials, and keeping warehouse inventory current
• Ensures the physical condition of the warehouse and equipment is properly maintained
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Ensures a safe operation of the warehouse including meeting company standards for sanitation, maintenance, security, and housekeeping
• Effectively manages the budget and P&L of the operation
• Ensures operational excellence in all warehouse areas, related equipment, and systems
• Partners with others to maintain the proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost-effective manner to ensure the profitability and productivity
• Ensures accurate timekeeping for direct reports and reporting teams
• Leads cultural change within facilities whenever necessary
• Ensures compliance as applicable
• Participates in the interviewing, hiring, and training of supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Addresses complaints and resolves problems
• Oversees warehouse sanitation in the assigned department, identifying when sanitation fails and taking appropriate actions to correct it

Benefits

• Competitive salary
• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid time off
• Opportunities for professional development
• Employee discount programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior