Senior Operations Manager (US)

HeliosX•Reston, VA

2d•$150,000 - $180,000•Hybrid

About The Position

HeliosX is a rapidly growing global healthcare platform that aims to make healthcare more accessible, faster, and patient-centered. Founded in 2013, the company has achieved significant growth through technology, disciplined execution, and medical expertise, operating leading brands like MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. HeliosX is vertically integrated, with in-house manufacturing and proprietary products led by top medical professionals. In 2025, the company treated over 1.7 million patients globally, reaching £781m in revenue with substantial year-on-year growth. HeliosX operates in four international markets and is expanding into the US. The company is recognized for its rapid growth and ambition to become a world-leading healthcare partner, redefining personalized care delivery. The Senior Operations Manager role is crucial for driving the performance, efficiency, and scalability of HeliosX's US clinical service, acting as the operational engine for the clinician workforce.

Requirements

5+ years in healthcare operations, strategy & ops, or management consulting, must include experience with virtual care or telemedicine.
Proven experience managing a multi-state, multi-licensure clinician workforce, including familiarity with state licensing and credentialing complexity.
Strong analytical skills, autonomous in building complex data models and using data visualisation tools. Ability to query databases independently (e.g. SQL) is a plus.
Experience with workforce planning and demand forecasting, including translating volume and capacity data into staffing decisions.
Experience managing operational budgets, including cost to serve analysis, variance reporting, and translating operational levers into financial impact.
Proven programme management skills; able to own complex, cross-functional initiatives from scoping through to delivery.
Excellent communication skills, with experience presenting to senior stakeholders.
Experience managing and developing direct reports.
Bachelor's degree required; Master's or MBA preferred.

Nice To Haves

Equally comfortable building data models and presenting findings to stakeholders.
Financially literate; you understand how operational decisions translate into cost.
A clear communicator who can translate clinical complexity into business language and vice versa.
A collaborative leader who builds strong relationships across clinical, commercial, and technical teams.
Patient-first and clinician-aware.
Comfortable with ambiguity and energised by building in a fast-moving environment.

Responsibilities

Own and monitor the core clinical performance framework, including prescribing and patient support SLAs, clinician productivity, prescription outcome metrics, dispatch rate, cost to serve, and CSAT attributed to provider care.
Build and maintain operational dashboards to surface trends, identify gaps, and drive corrective action with the Medical Director.
Develop and present regular performance reports and data-driven recommendations to senior leadership.
Support US Medical team to fulfil compliance and audit requirements.
Lead workforce planning for a diverse clinician workforce, balancing state-level licensing requirements, cost optimisation, and patient demand coverage.
Develop and manage a multi-state clinical licensing strategy to ensure comprehensive national coverage.
Utilise demand forecasts to drive real-time and long-term staffing decisions, optimising scheduling utilisation and workload distribution across states and license types.
Partner with the Talent Team to ensure the pipeline supports capacity needs as the business scales.
Partner with the VP of Commercial US and Medical Director to prepare the clinical service for new product and market launches; translating commercial objectives into operational requirements and ensuring the service is ready to scale.
Lead clinical operations workstreams for new initiatives, from scoping through to implementation, including cross-functional coordination with Pharmacy & CS Operations.
Supervise a small team (Clinical Team Lead / Coordinator) to oversee clinician engagement, billing, and licensing operations.
Provide coaching, development, and clear performance expectations for your direct reports, fostering a culture of accountability, continuous improvement, and high standards.
Work in close partnership with the Medical Director and PC Owners to manage clinician performance, address quality or compliance issues, and maximise the patient experience.
Support providers to be productive by ensuring excellent onboarding processes, role clarity and tooling.
Continuously identify and implement process improvements that increase operational efficiency, clinician experience, and patient outcomes.
Build business cases for Product-led solutions to streamline clinician workflows and improve patient experience.
Build scalable processes, playbooks, and frameworks that support the business as it grows.