CPP Senior Operations Manager

Generate Canada

8d•Remote

About The Position

Generate Canada is a charitable organization focused on creating systemic solutions for environmental, economic, and societal challenges. Through its Solution Spaces, it drives innovation in areas like plastic waste elimination, circular economy growth, climate-smart agriculture, nature investment, and energy transition. The Canada Plastics Pact (CPP), one of these Solution Spaces, unites a network of businesses, innovators, and governments to end plastic waste and pollution, aligning with the global circular plastic economy vision while addressing Canada's specific needs.

Requirements

5+ years of experience in a related operations role, including human resources, finance, and administrative leadership.
Proven experience managing multiple program and project management systems and workflows independently.
Comfortable working in a high-accountability role that operates remotely with geographically distributed teams.
Exceptional organizational skills, keen attention to detail, and a demonstrated ability to manage multiple competing priorities.
Excellent written and verbal communication skills, with experience managing staff and stakeholders across industry, government, non-profit, and academia.
Experience with financial processes, vendors, or governance environments.
Google Workspace & Microsoft Office Suite
Project Management: ClickUp (or similar tools)
CRM & Databases: HubSpot (or Salesforce), Google Sheets, Excel, Airtable
Communication: Slack, Zoom, and familiarity with AI tools (e.g., Gemini)
Applicants must be authorized to work in Canada and currently reside in Canada.

Nice To Haves

IT & Data Systems Knowledge
Project & Program Management
Change Management
Strategic Leadership
PMP or related certification is considered an asset
Bachelor's or Master's degree in Business Administration, or a related field of study.
Demonstrated ability to work independently, anticipate organizational needs, and execute with minimal supervision.
Outstanding interpersonal and collaborative problem-solving skills.
Optimistic, proactive, and solutions-oriented attitude.
Knowledge or experience in sustainability, the circular economy, and/or plastics is considered a strong asset.

Responsibilities

Provide strategic oversight of the Project Management Office (PMO), Information Technology (IT) infrastructure, HR liaison functions, annual reporting, and governance frameworks.
Oversee and optimize CPP’s digital and data tools, including online community platforms, impact reporting tools, CRM, project management software, communication tools, and file management systems.
Ensure appropriate user access, team training, up-to-date documentation, and cost-benefit evaluations for all digital tools.
Represent CPP operations in assigned working groups, aligning operational capabilities with Partner engagement goals.
Lead the end-to-end execution of CPP’s Annual Impact Reporting, including defining timelines, optimizing data collection, and selecting technical tools.
Translate CPP’s high-level strategy and KPIs into clear, actionable performance goals for the team.
Lead, mentor, and provide feedback to the Operations and Engagement Coordinator.
Maintain a cadence of regular performance check-ins, conduct year-end reviews, and report progress on operational KPIs.
Lead the design, implementation, and optimization of onboarding and offboarding frameworks.
Proactively design contingency strategies for staff transitions and provide strategic recommendations on organizational structure.
Plan and oversee CPP’s annual operational cycle, serving as the central lead for internal operational updates and workflow milestones.
Direct and optimize CPP’s Project Management Office within ClickUp, establishing standardized workflows, templates, and reporting dashboards.
Act as the internal champion for project management best practices, coaching the team on prioritization, scheduling, and documentation.
Provide end-to-end project management for strategic, high-value, or high-risk initiatives.
Partner with the central finance team to monitor budget variances, support the annual audit process, and ensure internal controls are followed.
Support the Managing Director with annual budgeting, monthly revenue/expense management, and YTD forecasting.
Support the preparation of financial summaries for CPP Board reports and government reporting.
Collaborate with the Managing Director to diversify revenue by sourcing, vetting, and pursuing grants and partnerships.