Senior Operations Manager (Relocation Required)

Carvana•Chesterfield, VA

1d•Onsite

About The Position

This position requires relocation after training. The role oversees multiple reconditioning lines and is responsible to ensure necessary production metrics are consistently met. The Senior Operations Manager will fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite. They will quickly identify bottlenecks that affect site throughput and efficiency, conduct root cause analysis, develop action plans, and execute with the site leadership team and associates. This role also involves conducting weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures, and guiding daily site manager huddles to establish the day’s tone and priorities. Additionally, the role aids in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes. The Senior Operations Manager will foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback. They will embody Carvana values through effective leadership, teamwork, and communication on the shop floor, uphold Carvana operating standards and processes, and ensure compliance with all health, safety, and loss prevention guidelines.

Requirements

Must be open to relocation, ideally nationwide but at minimum regionally (Northeast, Southeast, Midwest, West Coast).
Ability to maintain high volume and high-quality content in a fast-paced environment.
Experience leading a team of over 50 associates and a track record of developing employees.
Proven ability to solve urgent operational challenges through root cause analysis.
Excellent communication skills.
8+ years of management experience either in an automotive or lean manufacturing environment.
Valid unrestricted driver’s license with a clean driving record in the last 3 years.
Must be able to read, write, speak and understand English.
Must be at least 18 years of age.
Requires standing for extended periods of time with frequent stretching, reaching, walking, stooping, pushing, and/or pulling in an environment that may be cold, hot, noisy, and wet and may have fumes or odors due to vehicle maintenance.
Requires use of safety equipment that may include but not limited to face shield or goggles, non-slip shoes, gloves, mask, and other protective garments and equipment.
Ability to work variable schedule(s) as necessary.
Must be able to lift up to 60 pounds independently; majority of lifting from knee to shoulder heights; other lifting required from various levels.
Must be able to walk up to three miles each day.
Must be able to read, write, speak and understand English.
Hiring is contingent on passing a complete background check.
This role is not eligible for visa sponsorship.

Responsibilities

Oversee multiple reconditioning lines within the Inspection & Reconditioning Center (IC), planning production for a full working shift.
Fully manage facilities to meet or exceed targets in production, cost, and quality when the General Manager is not onsite.
Quickly identify bottlenecks that affect site throughput and efficiency.
Conduct root cause analysis, develop action plans, and execute with the site leadership team and associates.
Conduct weekly site performance reviews with Senior Reconditioning leadership, reporting on performance versus targets, challenges, and countermeasures.
Guide daily site manager huddles to establish the day’s tone and priorities.
Aid in the execution of Continuous Improvement projects at home site and, if applicable, throughout the region/network, while implementing and training process changes.
Foster growth and development in our Reconditioning Lead and Manager populations by supporting Development Plans and providing regular competency-based feedback.
Embody Carvana values through effective leadership, teamwork, and communication on the shop floor.
Uphold Carvana operating standards and processes.
Ensure compliance with all health, safety and loss prevention guidelines.