Senior Operations Manager

Securitas Security Services • Austin, TX

3d • Onsite

About The Position

The Senior Operations Manager is a key leadership role responsible for project planning, client relations, staff development, and ensuring top-tier service delivery. This role oversees project coordination to meet commitments, works closely with clients, and leads teams to success, all while managing resources effectively. The position partners closely with the District Manager and/or Senior Security Manager to drive operational performance in the Austin area, support key client accounts and new business start-ups, and lead and develop a high-performing team of security professionals.

Requirements

• Must be at least 18 years old.
• High school diploma or GED required.
• 3–5 years of experience in security or management (security, facilities, operations, or related service industries).
• Experience leading teams in a fast-paced, client-focused environment.
• Strong computer skills, including spreadsheets and basic reporting tools.
• Excellent customer service, staff supervision, and conflict resolution skills.
• Solid understanding of security operations, safety controls, and basic business/HR management.
• Ability to analyze data, identify trends, and make sound recommendations.
• Proven ability to lead with a positive attitude and build strong, engaged teams.
• Comfortable managing multiple assignments and shifting priorities.
• Strong planning and organizing skills, with attention to detail and follow-through.
• Ability to work both independently and as part of a team.
• Strong verbal and written communication skills.
• Ability to de-escalate and resolve conflicts calmly and professionally.
• Maintain professional composure and integrity in all situations.
• Foster a culture of accountability, respect, and inclusion.

Nice To Haves

• Additional education in business, management, or a related field is a plus.
• Prior experience managing multiple sites or accounts is strongly preferred.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring high-quality service delivery and swift corrective action when needed.
• Meet regularly with client representatives for updates, performance reviews, and strategic planning.
• Support client start-ups, transitions, and expansions to ensure smooth implementation and continuity of service.
• Identify opportunities to enhance service, improve efficiency, and strengthen long-term client partnerships.
• Oversee the recruitment, orientation, training, and retention of high-performing staff in the Austin area.
• Lead by example and foster a culture where everyone is treated with dignity and respect.
• Coach, mentor, and develop supervisors and officers to build strong bench strength and future leaders.
• Conduct regular performance evaluations and provide clear, constructive feedback.
• Promote a safe, inclusive, and supportive work environment.
• Assist in developing and managing the budget for assigned accounts, including labor planning and cost control.
• Manage expenditures, maintain equipment and supplies, and ensure accurate payroll records.
• Ensure compliance with all laws, regulations, company policies, and client procedures.
• Monitor key performance indicators (KPIs) and implement action plans to improve results.
• Support incident response, investigations, and reporting as needed.
• Prepare and coordinate staffing schedules to ensure effective coverage while managing labor costs.
• Ensure posts are staffed with trained, qualified personnel and that all client directives are followed.
• Conduct regular site and post inspections to verify service quality and compliance.
• Address staffing gaps, overtime, and call-offs in a timely and efficient manner.
• Provide input on company initiatives and support the rollout of new programs, tools, and processes.
• Assist with legal, financial, HR, and administrative matters to ensure smooth operations.
• Partner with internal teams (HR, Finance, IT, Sales) to support business goals and client needs.
• Identify operational risks and opportunities, and recommend practical solutions.

Benefits

• Medical, dental, and vision insurance.
• Life, AD&D (Accidental Death & Dismemberment), and disability insurance.
• 401(k) retirement plan options.
• 10 accrued vacation days
• 4 personal holidays (prorated)
• 6 sick days
• Paid training and ongoing development opportunities.
• Free uniforms.
• Clear opportunities for growth into higher-level operational and leadership roles.
• Telemedicine services.
• Discounts on childcare, electronics, travel, and more.
• Discounts for doggy and kitty daycare.
• Access to our Employee Assistance Program (EAP) for confidential support.
• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED