Senior Operations Manager
About The Position
The Senior Manager provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager. The ideal candidate loves working in a fast-paced, multi-faceted restaurant/entertainment scene, can communicate with team members and guests in a way that inspires FUN!, thrives on instant satisfaction, and is goal-oriented. This role requires the ability to handle high-volume days, significant walking during shifts, and working an average of 50-hour work weeks, while overseeing all aspects of the business from minor details to the big picture.
Requirements
- 21+ years of age
- 5+ years of Restaurant/Hospitality Experience
- Proficient in managing the cost of goods sold and labor
- Strong business acumen
- Ability to lead a team to create a memorable guest experience
- Ability to work weekends, nights and holidays
- Not afraid to work in a fast-paced, noisy environment with distracting conditions
Nice To Haves
- Ability to communicate with the team members and guests in a way that inspires FUN!
- Thrive on instant satisfaction
- Goal-oriented
- Can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
- The ability to oversee all aspects of the business - from the most minor details to the big picture
Responsibilities
- Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
- Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
- Ensure the execution of staff training programs
- Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
- Deliver an unparalleled guest experience through the best combination of food, drinks, and games
- Maintain a safe and secure environment for all guests and staff
- Continuously improves operational execution through attention to detail and adherence to operating standards and procedures
Benefits
- Competitive salary
- Quarterly bonus program
- Health, Dental, Vision, Long & Short-term Disability
- Employee Assistance Program
- Buster’s Legacy Fund (Supports team members during difficult times)
- 401K matching plan
- FREE food
- FREE gameplay
- FUN work environment
- Grow your career!
- Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
