Tpa - 5A Som

Infosys • Des Moines, IA

1d • Onsite

About The Position

The Operations Manager is an integral member of the Infosys McCamish leadership team. This role partners closely with cross‑functional leaders and offers strong career growth opportunities for the right candidate. The Operations Manager is responsible for leading a multi‑functional operations team, including New Business, Post‑Issue Processing, and Claims. The ideal candidate is a self‑starter with proven leadership experience and strong operational expertise in Annuity and Life Insurance products. They are driven to become a Subject Matter Expert (SME) in operational processes and procedures and are adept at using multiple systems to manage the timeliness, quality, and accuracy of day‑to‑day transactional work. This role will support a startup client, requiring a leader who can provide hands‑on operational expertise, help establish and mature processes, and operate effectively in an evolving environment with limited ambiguity.

Requirements

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• Minimum 5 years of Annuity or Life Insurance experience

Nice To Haves

• Minimum 5 years of BPO leadership experience, including managing teams across multiple locations
• Experience supporting startup or ramp‑up clients, including process definition and operational stabilization
• Excellent written and verbal communication skills
• Experience writing, documenting, and maintaining standard operating procedures (SOPs)
• Strong ability to partner with other leaders to drive performance and operational results

Responsibilities

• Lead and develop a multi‑functional operations team across New Business, Post‑Issue Operations, and Claims
• Provide operational leadership and expertise to support a startup client, including standing up processes, controls, and performance management routines
• Drive operational performance, quality outcomes, and SLA adherence
• Partner with peer leaders to deliver overall business and customer experience objectives
• Own the client relationship for all operational areas, including Post‑Issue Processing and Claims
• Establish a culture of accountability, continuous improvement, and operational rigor
• Track performance metrics and proactively address risks and gaps
• Lead effectively in a fast‑paced, scaling environment with changing priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior