Senior Operations Manager (Multifamily)

Comstock•Reston, VA

2d•Hybrid

About The Position

The Senior Operations Manager will serve as a key operational resource to property teams and senior leadership by supporting day-to-day site operations, leading due diligence and management transition activities for acquisitions, assisting with lease-ups and stabilization efforts, and ensuring operational consistency across the portfolio.

Requirements

High school diploma or equivalent is required.
5+ years of progressive experience in the property management industry with at least two years at a Residential “Class A” apartment building
2 years of supervisory experience with demonstrated ability to manage and motivate a team effectively
Experience with and solid understanding of financial statements, general accounting principles, budgeting, etc.
Understanding of federal fair housing laws and any applicable state and local laws and regulations for property management
Strong project management, organizational, and problem-solving skills
Must be highly credible and trustworthy, and operate with high degree of integrity
Must hold oneself and others accountable and strive for a high level of excellence
Must have a positive, can-do attitude and be able to fuel growth and innovation
Must be customer-focused and results-oriented
Must want to learn and develop continuously
Ability to establish strong working relationships with others in team setting
Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
Self-directed and able to work independently, with minimal supervision

Nice To Haves

College degree preferred
Experience supporting property acquisitions, due diligence, management transitions, and lease-ups preferred
Experience with Yardi Voyager and Yardi CRM

Responsibilities

Provide interim operational support at assigned communities, including temporarily assuming responsibilities of a Property Manager, Assistant Property Manager, or Leasing Manager during staffing transitions, leave coverage, lease-ups, or operational needs
Support and mentor on-site teams to ensure operational excellence, strong customer service, and compliance with company standards and policies
Partner with Portfolio Managers and executive leadership to identify operational challenges and implement corrective action plans
Lead operational due diligence efforts for prospective acquisitions, including: Physical site walks and unit inspections, Operational and file audits, Review of staffing structures and operational processes, Identification of operational risks and value-add opportunities, Coordination with internal departments and third-party vendors during diligence
Lead and coordinate property management transitions for newly acquired communities, including: Pre-close operational planning, Transition meetings and department coordination, Setup of operational systems and procedures, Team onboarding and training, Post-transition operations stabilization
Assist with lease-up communities to ensure leasing goals, customer experience standards, and regulatory requirements are achieved
Conduct site inspections, operational audits, and file reviews and provide recommendations for operational improvements
Assist with recruiting, onboarding, and training initiatives for on-site teams
Support implementation and adoption of company systems, technology platforms, and operational best practices, including Yardi, CRM IQ, and other operational software
Review property performance metrics including occupancy, collections, resident satisfaction, maintenance performance, and online reputation scores
Develop and implement operational and marketing recommendations for communities experiencing occupancy or performance challenges
Foster strong internal and external relationships with residents, team members, ownership groups, vendors, and business partners
Maintain a high level of responsiveness, professionalism, confidentiality, and accountability
Travel extensively throughout the portfolio as needed, including overnight travel