Senior Operations Manager

CVS Health

9d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Reporting to the Director of Clinician Operations, you’ll lead a group of Operations Managers as a Senior Manager of Operations – translating regional market strategy into actionable deliverables across assigned clinician networks. This role sits at the center of execution and strategy, serving as a key partner to model critical business decisions centering around Signify Health’s Clinician Colleagues. You’ll collaborate with a multitude of stakeholders across Health Care Delivery to model Clinician Colleague criteria for success, including but not limited to resource planning, execution of efficient supply utilization optimization, and direct support for strategic initiatives with recommendations to senior leadership.

Requirements

7-10 years work experience, to include minimum 2 years of management experience
Adept at execution and delivery (planning, delivering, and supporting) skills
Adept at business intelligence
Adept at problem solving and decision making skills
Adept at collaboration and teamwork
Adept at growth mindset (agility and developing yourself and others) skills
Excellent organization skills
Prior healthcare experience

Nice To Haves

Bachelors degree or higher
Experience leading remote/hybrid teams
Proficiency utilizing data tools for decision making, including Excel, PowerBI, Google suite, etc.
Strong understanding of demand/supply planning, integrated business planning processes, and workforce management

Responsibilities

Analyzes workload patterns, forecast resource needs, and make recommendations for adjustments or enhancements at the regional level
Monitors and leads strategy on operational performance metrics and key performance indicators (KPIs) to assess the efficiency and effectiveness of operations.
Manages direct reports to identify and solution for opportunities for process improvement within the operations support functions through workflow analyses.
Addresses escalated customer or client concerns, investigates operational incidents, and works with relevant stakeholders to identify root causes and implement corrective actions.
Establishes and enforces compliance guidelines and quality control processes including implementing quality assurance programs
Drives initiatives, implements process improvement initiatives, and measures the impact of changes to improve operational compliance across cross-functional stakeholders.
Facilitates effective communication across regional operations support teams and with other stakeholders.
Fosters a culture of continuous improvement within the operations team by encouraging innovation, gathering feedback from employees, and implementing initiatives to enhance operational effectiveness and customer satisfaction.
Accountable for ongoing training and skill development to ensure all team members are fully versed and compliant within their respective roles.
Other duties as assigned