SENIOR OPERATIONS MANAGER, SCALABILITY

Kentech Consulting Inc

11d•Remote

About The Position

KENTECH Consulting Inc. is seeking a Senior Operations Manager, Delivery & Scalability to join their award-winning background technology screening company. This role is for a true operator who knows how to build repeatable systems, spot bottlenecks, run a cadence, and drive outcomes. The ideal candidate is financially aware, process-driven, and comfortable using modern tools, including AI, to move faster and work smarter. This role requires comfort with changing priorities and tight deadlines, as clients may have urgent requests. The company is a small, agile organization looking for high performers whose efforts will directly impact customers and help shape the future of background investigations.

Requirements

5+ years leading operations in a service-based, high-volume, or fast-growth environment
Direct experience scaling workflows, improving cycle times, and building operating rhythm
Track record of improving operational efficiency without proportional headcount increases
Experience with capacity planning, forecasting, and performance management
Comfort with operational metrics and financial basics (cost awareness, productivity, budgeting)
Strong documentation habits (SOPs, process maps, clear communication)
Technically savvy and tool-comfortable, including practical use of AI tools in day-to-day work

Nice To Haves

Startup, BPO, SaaS, compliance, government contracting, or regulated operations experience
Experience working in a high-trust environment with sensitive information
Background screening experience

Responsibilities

Own and run the weekly operating rhythm for delivery performance, including clear visibility into volume, capacity, deadlines, quality, and risks.
Drive accountability through action tracking, follow-ups, and continuous process improvement.
Identify bottlenecks, redesign workflows, and reduce friction across the investigation lifecycle.
Standardize processes into clear SOPs that hold up as we grow.
Build and maintain staffing and capacity models tied to volume, throughput, and deadlines.
Make clear recommendations on resourcing, workload balance, and performance targets.
Partner with finance to understand unit economics and protect margin as volume increases.
Improve productivity and reduce cost per case without sacrificing quality.
Improve workflows using tools we already use (Google Workspace, dashboards, case systems).
Hands-on experience using ChatGPT, Claude, or similar AI tools to automate workflows and reduce manual work.