Senior Operations Manager - Reverse Logistics

Ingram Micro•Hebron, KY

6d•$105,500 - $179,400•Onsite

About The Position

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Lead. Transform. Deliver Impact. Are you ready to take charge of a high-impact operation and reshape the culture of a major distribution hub? Ingram Micro is seeking a dynamic Senior Manager of Operations to lead our Reverse Logistics division in Hebron, KY—a critical role focused on returns processing, refurbishment, and sustainable value recovery. This is your chance to create a positive, engaged workplace culture while driving operational excellence and financial performance for one of the world’s largest technology and supply chain solutions providers.

Requirements

Proven ability to motivate teams, build trust, and create an inclusive, positive work environment.
Strong experience in P&L management, budgeting, and financial analysis within operations.
8+ years in operations management, with at least 5 years in reverse logistics or related fields.
Track record of developing talent and managing through subordinate managers.
Skilled in implementing operational strategies and driving change.
Bachelor’s degree required; advanced degree preferred.
Expertise in reverse logistics, sustainability, and process optimization.
Exceptional communication and interpersonal skills to influence at all levels.
Must be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check.

Responsibilities

Oversee all aspects of returned product flow—inspection, testing, repair, repackaging, and storage—ensuring accuracy, efficiency, and compliance.
Build a high-performing, engaged team by fostering collaboration, accountability, and a sense of purpose. Your leadership will turn a challenging environment into a thriving, positive workplace.
Own P&L responsibility for the reverse logistics operation, ensuring cost control, budget adherence, and profitability targets are met.
Implement best practices for sustainability, cost reduction, and operational efficiency while maximizing warehouse space utilization.
Influence operational plans and strategies that improve customer satisfaction, reduce costs, and enhance value recovery.
Monitor KPIs, identify opportunities for improvement, and lead initiatives that elevate performance and employee engagement.