Senior Operations Manager, Field Finance

Snowflake•Menlo Park, CA

9d•$144,000 - $189,000

About The Position

Snowflake is seeking a highly skilled and experienced Senior Operations Manager, Field Finance to lead our operational initiatives and drive efficiency within the Field Finance and Deal Desk functions. This individual will play a pivotal role in managing our project pipeline, ensuring the successful implementation of new systems and enhancements, and maintaining a robust knowledge base for the team. The ideal candidate will act as a bridge between the business needs from the Field Finance organization and the systems, tools and processes needed to support them and will help translate those business needs into the technical documents and requirements needed by IT to operationalize them. The candidate will possess a deep understanding of Field Finance and Deal Desk processes and tools, a proven track record in project management, and a passion for optimizing operational workflows to support a scaling organization.

Requirements

Bachelor's degree in Business Operations, Finance, or a related field.
10+ years of experience in Project Management, Sales Operations, Systems deployments or a similar role, with at least 3+ years in a management or project leadership capacity.
Proven experience managing complex technical projects, particularly related to CRM, CPQ, Ironclad, and electronic signature systems.
Demonstrated expertise with Ironclad, CLM, Salesforce CPQ, and Docusign eSignature is a strong requirement.
Deep understanding of the end-to-end deal cycle and the operational challenges of a scaling, fast pace tech company.
Demonstrated ability to write clear and concise Business Requirements Documents (BRDs) and develop thorough test case scenarios and UAT plans.
Excellent communication, interpersonal, and stakeholder management skills.
Highly organized with a meticulous attention to detail and a proactive, solution-oriented approach.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.

Responsibilities

Oversee and manage the end-to-end lifecycle of Field Finance and Deal Desk related system projects, from initial demand tickets to final implementation.
Lead the development and refinement of Business Requirements Documents (BRDs), test case scenarios, and User Acceptance Testing (UAT) for all projects.
Manage and prioritize the backlog of system projects, enhancements, and cross-functional requests to align with business needs and strategic objectives.
Deep knowledge of existing systems and processes, manage bug fixes and identify opportunities for enhancements.
Serve as the primary point of contact for technical project requests and system changes originating from Legal, Accounting, Operations, Alliances, Snowflake Services and other departments.
Collaborate with cross-functional stakeholders to gather business and technical requirements, define project scopes, and ensure seamless execution of projects that impact the Field Finance team.
Communicate project status, key milestones, and outcomes to all relevant parties.
Lead the project management and implementation of key system changes, including the integration of new platforms like Ironclad CLM, Salesforce CPQ, Docusign eSignature, and AI functionalities.
Ensure the Field Finance team (inclusive of Deal Desk) is equipped with the necessary tools and processes to scale effectively through successful system rollouts.
Identify opportunities for process and system improvements, and champion initiatives to enhance overall operational efficiency.
Develop and maintain comprehensive, up-to-date documentation for all Field Finance processes, policies, and best practices.
Manage and expand the Deal Desk Library and the internal Compass pages, ensuring all information is current, accessible, and accurate.
Create and maintain a central repository of resources, including BRDs, UAT results, and project summaries.
First point of contact related to SOX controls and policies owned by the GTM finance organization.
Responsible for running the quarterly Sales Certification cycle.
Identify opportunities and drive the introduction of new AI solutions into new and existing processes to increase the team’s productivity.
Collaborate with internal teams in identifying common needs and potential AI solutions that benefit the Field Finance and Deal Desk teams and the broader Snowflake organization.