Senior Operations Manager (Facilities)
About The Position
Daisy is a tech-driven residential property management company on a mission to improve the way people live by transforming the way buildings run. In just three years, we’ve grown to manage over 250 buildings. Our team is collaborative, moves quickly, and is passionate about disrupting an outdated industry and making a real difference in people’s lives. Overview We’re hiring a Senior Facilities Operations Manager who lives at the intersection of process and product design, execution, AI-driven transformation and people leadership. This role is for someone who doesn’t just design systems - but makes them work, at scale, through teams and technology. You are equal parts strategic operator and relentless executor. You understand how strategic decisions translate into real-world workflows, and you know how to turn ambiguity into clean, repeatable processes. Most importantly, you’re a true people leader who raises the bar for execution, accountability, and ownership across the organization.
Requirements
- Proven experience as a senior operations leader in a fast-moving, product-driven environment
- AI-first mindset: Proven track record of implementing AI and automation in operations, replacing manual work with shipped systems.
- Strong process mindset: you instinctively design for scale, clarity, and repeatability
- Deep understanding of how product, tech, and operations intersect
- Exceptional execution skills - you ship, you close loops, you deliver
- Data fluency: you operate with KPIs, dashboards, root cause analysis, and clear narratives
- Natural people leader who earns trust, gives direct feedback, and develops talent
- High judgment, low ego, and comfort making tough calls
Nice To Haves
- Experience running multi team operations across different work types (reactive support + scheduled field work + financial workflows)
- Familiarity with tools like Zendesk, Looker, PowerBI, Airtable, N8N or similar ops stacks
Responsibilities
- Own operational execution end-to-end across teams, ensuring priorities turn into measurable outcomes
- Translate the company’s vision into scalable processes, workflows, and operating rhythms
- Identify bottlenecks, inefficiencies, and failure points and fix them decisively
- Drive AI and automation across operations - redesigning workflows so machines handle repetitive work and humans focus on high judgment tasks
- Build, document, and continuously improve core operating systems (tools, SOPs, metrics, dashboards)
- Lead, coach, and develop managers and ICs - creating a culture of ownership and high performance
- Build a culture where metrics matter, loops get closed, and “we’ll get to it” is not a thing
- Step in when things are messy, urgent, or broken - and get them back on track fast
Benefits
- We also offer a competitive benefits package, which will be discussed during the interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
