Facilities Operations Manager

JLL•Jackson, MS

1d•$80,000 - $90,000•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join our dynamic team as an Operations Facilities Manager overseeing an impressive portfolio of over 100 critical facilities totaling nearly 2 million square feet across North St. Louis and Eastern Missouri. You'll lead site operations and staff while driving innovation in service delivery, cost optimization, and exceptional facility experiences for our valued client. This exciting role combines strategic oversight with hands-on management, offering 25-30% travel to diverse locations including central offices and specialized work centers housing mission-critical equipment, with a company vehicle provided for seamless travel between sites. You'll partner with suppliers, implement cutting-edge processes, and shape the future of facilities management while maintaining JLL's renowned standards of excellence. Check out some of what you will do: Operations & Maintenance Leadership – Provide strategic direction for efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems while conducting planned site inspections to ensure quality service delivery and user satisfaction Data-Driven Decision Making – Analyze trends and utilize data analytics to proactively address issues, communicate solutions effectively, and interface successfully with client senior management, vendors, and all organizational levels Project Commissioning & Startup Management – Develop and implement comprehensive startup plans and schedules, coordinate internal disciplines and vendors, ensure all PTPs and job plans are in place, and secure OAT/FAT certificates and required manufacturer documentation Vendor Management & Cost Optimization – Monitor work requests, hold vendors accountable for contract scope delivery, continuously improve service quality while reducing costs, and troubleshoot service issues to raise performance standards Client Relationship & Satisfaction – Develop positive client relationships, provide conflict resolution and solution analysis, deliver exceptional customer experiences, and resolve quality issues or service complaints promptly Compliance & Quality Control – Manage contract compliance and JLL Engineering compliance programs, ensure adherence to applicable codes and specifications, and maintain standards per company policies and federal/state regulations Budget Management & Reporting – Prepare detailed operational budgets and generate regular and ad-hoc reports while completing any additional duties and tasks as assigned to support facility operations Here is who are are looking for: 3+ years of program management experience overseeing custodial, landscaping, waste management, and pest control services in commercial facilities Technical expertise in HVAC, MEP (Mechanical, Electrical, Plumbing) systems, and critical environment operations Demonstrated leadership experience managing facility operations teams and service programs Strong financial management skills with proven ability to oversee budgets and operational expenses Valid state driver's license and ability to travel between multiple facility locations Physical Work Requirements Physical Demands – Ability to lift up to 60 lbs, frequently climb/bend/kneel/stoop, work from heights up to 30 feet on ladders, and extend overhead while performing maintenance tasks Environmental Conditions – Capable of working in adverse conditions including extreme temperatures (hot/cold) and driving for extended periods between facility locations Office & Administrative Tasks – Ability to sit and type for extended periods to complete reporting, documentation, and administrative responsibilities Pay $80,000-90,000 annually Schedule: Monday - Friday day shift with on-call required 24/7 for emergency calls This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –Jackson, MS If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Requirements

3+ years of program management experience overseeing custodial, landscaping, waste management, and pest control services in commercial facilities
Technical expertise in HVAC, MEP (Mechanical, Electrical, Plumbing) systems, and critical environment operations
Demonstrated leadership experience managing facility operations teams and service programs
Strong financial management skills with proven ability to oversee budgets and operational expenses
Valid state driver's license and ability to travel between multiple facility locations
Ability to lift up to 60 lbs, frequently climb/bend/kneel/stoop, work from heights up to 30 feet on ladders, and extend overhead while performing maintenance tasks
Capable of working in adverse conditions including extreme temperatures (hot/cold) and driving for extended periods between facility locations
Ability to sit and type for extended periods to complete reporting, documentation, and administrative responsibilities

Responsibilities

Provide strategic direction for efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems while conducting planned site inspections to ensure quality service delivery and user satisfaction
Analyze trends and utilize data analytics to proactively address issues, communicate solutions effectively, and interface successfully with client senior management, vendors, and all organizational levels
Develop and implement comprehensive startup plans and schedules, coordinate internal disciplines and vendors, ensure all PTPs and job plans are in place, and secure OAT/FAT certificates and required manufacturer documentation
Monitor work requests, hold vendors accountable for contract scope delivery, continuously improve service quality while reducing costs, and troubleshoot service issues to raise performance standards
Develop positive client relationships, provide conflict resolution and solution analysis, deliver exceptional customer experiences, and resolve quality issues or service complaints promptly
Manage contract compliance and JLL Engineering compliance programs, ensure adherence to applicable codes and specifications, and maintain standards per company policies and federal/state regulations
Prepare detailed operational budgets and generate regular and ad-hoc reports while completing any additional duties and tasks as assigned to support facility operations