Senior Manager, Facilities & Workplace Operations

Akido

6d•$150,000 - $180,000

About The Position

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care. Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York. Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com. The Opportunity Akido is entering a significant growth phase, expanding its footprint of clinics and corporate offices across multiple states. This will be our first dedicated facilities leader. This role is foundational. As Senior Manager, Facilities & Workplace Operations, you will build the facilities function from the ground up — establishing the processes, policies, systems, and operating model required to support rapid, compliant, and cost-effective expansion. This is a hands-on role for a builder who is comfortable doing the work, not just directing it. You will bring a strong financial lens to all facilities and real estate decisions, working closely with Finance on budgets, capital planning, lease economics, and cost controls. You will partner daily with Clinical Operations, IT, People, Real Estate, and our in-house Legal team to ensure our physical environment is safe, compliant, reliable, and ready to scale.

Requirements

7+ years of facilities or workplace operations experience in multi-site, regulated environments; healthcare strongly preferred.
Proven builder who has stood up facilities processes, systems, and standards in a growth environment.
Strong financial acumen with experience managing operating budgets, capital projects, and lease-related economics.
Deep knowledge of building systems, life safety, OSHA, ADA, and healthcare regulatory requirements.
Comfortable working hands-on while also setting strategy and structure.
Able to operate credibly with peers across the organization - market GMs, People/HR, Finance, Legal, IT, landlords, and vendors.
Experience with facilities management platforms, project management tools, and operational reporting.
Willingness to travel to California, NY, RI and other sites as Akido grows

Nice To Haves

IFMA, BOMA, PMP, or similar certifications a plus.

Responsibilities

Build and own Akido’s facilities and workplace operations function, including policies, playbooks, systems, and vendor network.
Establish end-to-end processes for site onboarding, lease transitions, build-outs, maintenance, life safety, and decommissioning.
Lead day-to-day facilities operations across corporate offices and outpatient clinics in CA, NY, and RI.
Personally drive clinic openings, renovations, relocations, and emergency response in partnership with Clinical Ops, IT, and Real Estate.
Partner closely with Finance on operating budgets, capital planning, forecasts, lease economics, and cost optimization.
Work with in-house Legal on leases, contracts, compliance, and risk management.
Standardize maintenance, janitorial, security, medical waste, environmental services, and life-safety programs.
Ensure compliance with OSHA, ADA, local building codes, healthcare safety standards, and infection control requirements.
Build inspection readiness, emergency preparedness, and business continuity protocols.
Own vendor performance, SLAs, and total cost of ownership; hold partners accountable.
Develop KPIs and reporting for facilities performance, uptime, utilization, and cost per square foot.
Deliver a high-service, high-accountability experience for clinicians and staff.
Other duties as assigned.