This position is office-based but the employee must also work at various unanticipated sites throughout the US and internationally from a few days to months based on the scope of work being undertaken. When office-based, may telecommute (work from home) 1 day/week within commuting distance of, and reporting to, Charlotte, NC company location. Review plant performance data daily with Operations Engineers to identify opportunities for increased plant performance and/or reliability. Provide assistance to mechanical, electrical, and/or process departments during design phase. Interface with clients and seek to understand challenges with existing design and operation. Provide support and operational knowledge for Operations Engineer – Global Solutions in communications with clients. Support Global Solutions’ technical and purchasing personnel in review of equipment, process flows and designs to provide robust designs and recommendations for clients. Review and prepare operating instructions, maintenance manuals, and other operating literature. Review, prepare and edit monthly summary reports for plant performance for client and internally for Global Solutions. Review, develop and coordinate training programs for client operations personnel including preparation of training manuals, aids, and lesson plans for these programs. Assist in the startup of new plants. Ensure a smooth handover from Commissioning team to Client Plant Operations team by ensuring training and post commissioning support align with Midrex operating parameters and practices. Assist and provide coverage for Remote Professional Services (RPS) to monitor plant performance worldwide. Train and provide guidance to client personnel, both in the field and control room. Typical office based work hrs are Mon – Thurs 7a - 4p; Fri 7a - 11a, and may work weekends and night shift for monitoring client sites remotely. During field work (approx. 2 per year) may work up to 12 hours per day/night shift, including weekends.
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Job Type
Full-time
Career Level
Senior