Senior Operations Engineer, MetalDev

CoreWeave•Livingston, NJ

29d•$109,000 - $145,000•Onsite

About The Position

CoreWeave's MetalDev team is seeking an experienced Senior Operations Engineer to join the MetalDev Operations team. This hands-on technical role focuses on service reliability, observability, and operational excellence. The engineer will develop deep expertise in Redfish-based services and automation tools used by frontline operations teams during data center bring-ups and in production environments. They will identify gaps in tooling and operational processes, partner with the engineering team to develop and validate fixes, and help ensure automation operates reliably at scale. The role also involves submitting change requests to hardware and firmware vendors, validating vendor-provided fixes, and continuously improving runbooks and on-call documentation. The engineer will work with cutting-edge infrastructure, including NVIDIA GPU servers, CDUs, NVLink switches, and power shelves supporting GB200 and GB300 Vera Rubin NVL72 systems and custom in-house hardware, collaborating closely with Hardware Engineering, Fleet Operations, and Service Engineering teams. Approximately 80% of the role focuses on day-to-day operations, production support, and incident response, while the remaining 20% is dedicated to improving operational processes, observability, documentation, and remediation capabilities and automation.

Requirements

5+ years of experience in cloud operations, site reliability engineering (SRE), infrastructure operations, or a related technical field.
Working knowledge of Kubernetes and at least one public cloud platform, such as AWS or GCP.
Experience deploying and supporting containerized applications in Kubernetes environments.
Experience with incident management practices, including incident response, escalation, and post-incident review processes.
Experience using Prometheus, Grafana, and PromQL for monitoring, alerting, and troubleshooting.
Strong knowledge of Linux system administration and internals and scripting.
Experience troubleshooting complex issues across software services, operating systems, networks, and physical infrastructure.
Experience participating in an on-call rotation supporting production services.
Strong analytical and problem-solving skills, with a methodical approach to troubleshooting.
Excellent written and verbal communication skills, particularly during high-impact incidents.
Strong documentation skills and attention to detail.

Nice To Haves

Experience with server hardware, BMCs, Redfish, IPMI, or hardware-management services.
Experience troubleshooting server provisioning, reboot, provisioning, or lifecycle-management failures.
Familiarity with high-performance computing, GPU infrastructure, DPUs, or large-scale AI clusters.
Experience working in data center environments, including server racks, power-distribution equipment, and cooling systems.
Experience collaborating directly with hardware or firmware vendors to qualify and validate fixes.
Bachelor’s degree in computer science, engineering, or a related discipline—or equivalent practical experience.
Understanding of Python or Golang.

Responsibilities

Troubleshoot the team owned services, including initialization and reboot issues.
Diagnose problems involving BMCs of servers, DPUs, power shelves, and Cooling Distribution Units (CDUs).
Monitor fleet health, identify unhealthy devices, and coordinate remediation using established tools and procedures.
Partner with Fleet Operations and other engineering teams to resolve complex or recurring production issues.
Perform root-cause analysis and post-incident reviews, ensuring corrective actions are documented, tracked, and completed.
Maintain clear incident communications, runbooks, escalation procedures, and operational records.
Support the team owned services in production environments and participate in the team’s on-call rotation.
Own monitoring, dashboards, alerts, and operational KPIs for the team owned services using Prometheus and Grafana.
Define reliability objectives and drive measurable reductions in incidents, escalations, and recurring support requests.
Investigate hardware, firmware, and issues in partnership with internal engineering teams and external vendors.
Manage vendor support cases involving BMCs, servers, power systems, and cooling infrastructure.
Collect and provide diagnostic data, track issues through resolution, and validate vendor fixes before production rollout.
Create and maintain operational documentation, troubleshooting guides, escalation procedures, and service-support materials.
Capture and share incident findings and operational knowledge across the team and partner teams.
Identify repetitive operational tasks and develop more efficient, consistent remediation processes.
Evaluate team processes using operational data and incident trends, and recommend improvements.